Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

1.Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

在客户入住，居住以及退房期间始终快速响应客户的需求，并提供高效，礼貌的提供优质的服务。

2.Maintains strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.

在信用卡及现金交易，账户管理，制作单元钥匙/门卡及客户信息保密等方面严格执行相关的安全程序。

3.Operates switchboard effectively, handling all calls promptly and professionally, greeting all callers according to shama policy and transfer all calls to relevant rooms/departments responding to requests quickly and efficiently.

正确的操作电话交换机，根据莎玛标准快速，专业的接听所有来电，并迅速高效的转接至相应的单元/部门。

4.Full utilization of the Guest Relations system ensuring accuracy in use. Log and inform your supervisor of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.

正确并充分使用客户关系操作系统。如系统登陆及操作有任何问题，需及时告知主管。积极提供任何关于提高目前系统及操作流程的建议。

5.Participates in scheduled training and development programs provided by shama to improve self and department standards and attend departmental meetings as required.

参加莎玛的各类培训或拓展课程以提高自身业务水平，出席部门例会以掌握部门工作标准。

6.Follows shama procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.

遵守莎玛关于仪容仪表，绩效考评标准，职业卫生及安全，紧急预案，以及出现在员工手册/部门操作守则/公司政策守则上的其他相关政策及流程。

7.Any other reasonable request within your range of competence as required by your Supervisor or Property Management.

完成由主管或物业管理处指派的能力范围所及的合理的工作。

上班地点： 上海协信莎玛虹桥服务式公寓/ 上海协信莎玛长风服务式公寓

上班地址：申虹路