Only available for foreigner

Responsibilities：

1.Greet the guests;

2.Provide check-in/check-out service for golf/hotel for foreign guests;

3.Assist and reply any queries for foreign guests;

4.Collect guest comments of the feedback on our services and facilities;

5.Handle complaints from foreign guests;

6.Provides cordial attention to guests by overseeing and following the 6 – phase guest relations focus: pre-arrival; arrival; in-house; departure; follow up & promotion;

7.Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations;

8.Maintains the effective guest relations to ensure maximum guest satisfaction through personal recognition & service;

9.Provide English language training to the local staff;

10.Fulfill the other tasks assigned by the supervisor.

Requirements：

1.Bachelor or Master degree holder, and majoring in Hospitality/Leisure management;

2.At least 2 years relevant working experience in international hotel management group or high star hotel;Service mindset;

3.Ability to handle multi-task under pressure & deal with emergencies;

4.Must be patient, dynamic and eager to learn in work;

5.Good communication skills & interpersonal skills;

6.Self-disciplined, team-work spirit & sense of responsibility;

7.Fluent English speaking & writing.

上班地址：深圳市龙华新区观澜高尔夫大道一号