Vacancy for Guest Experience Manager (Shanghai Office)
> Do you want a lead role in a company that’s making waves in the international travel industry?
> Do you love designing itineraries for foreign visitors?
> Are you incredibly organized, detail oriented and – be honest – a terrible perfectionist?

Bespoke Travel Company is looking for an experienced, super-organized and fun individual to take on the role of Guest Experience Manager in its Shanghai office. The ideal candidate will know Shanghai and its main tourist sights extremely well (knowledge of our other destinations Beijing and Xi’an is a bonus) and be a native Chinese speaker with the ability to speak, read and write fluently in English.

This position is perfect for someone who is creative, ambitious and talented enough to join a fast moving, imaginative team, and who gains great satisfaction from repeatedly delivering superb results.

Responsibilities

• Dealing directly and promptly with incoming enquiries from clients via phone and email.
• Designing imaginative itineraries and liaising with customers to ensure that their trip is customized and meets their requirements.
• Ensuring the satisfactory delivery of Bespoke’s numerous services, including tour guide and driver hire, Signature Experiences, and Trip Customization.
• New tour creation: generating ideas, sourcing guides and conceptualizing new tours for Bespoke’s constantly evolving menu of Signature Experiences.
• Leading on event coordination and management for small-scale bespoke events and team building days.
• Liaising directly with Bespoke’s Third Party Suppliers (tours guides, drivers, etc.) and generating accurate booking forms in English and Chinese using Salesforce (no prior experience of this Salesforce required)
• Regularly monitoring and managing Third Party Suppliers to ensure they are carrying out their responsibilities to the highest possible standard.
• Contributing ideas to the team and the running of the company as a whole.
• Record keeping and reporting on the relevant KPIs on a regular basis.
• Monitor client payments and keep a clear record of incoming funds and accounts payable to suppliers.
  

Requirements

• The candidate should have exceptional organizational skills and be extremely detail oriented.
• The candidate will preferably have experience in the tourism industry or in a role that involved logistics management.
• The candidate will have an excellent knowledge of the city’s restaurants, bars, shops and major sights, with a clear understanding of the expectations of the modern, high-end traveler looking for creative, customized tours.
• The candidate should be a native Chinese speaker based in Shanghai with a high level of spoken and written English.
• The candidate will have a proven track record of excellent customer service skills.
• The candidate will be comfortable taking on a high level of responsibility for the delivery of quality tour services on behalf of the company.
• The candidate will preferably be a sociable ‘people person’ who is passionate about helping others.

What can we offer you?
> Initial and on-going training throughout your tenure
> Generous holiday entitlement and yearly incremental holiday concessions
> A package of Bespoke Benefits exclusive to full time staff, including our Quarterly Theme prizes, discounts on Bespoke tours for visiting friends and family; unlimited artisanal coffee, tea and mineral water in the office, free breakfast every Monday morning, plus a whole host of discounts exclusive to WeWork members including on top restaurants, fitness clubs, free manicures, massages, learning events and more.

How can you apply for this position?
To apply for this position, please send your resume to info@bespoketravelcompany.com, and make sure you attach a cover letter explaining:
1) Why you want to work for Bespoke (as opposed to another company)
2) Why you think we should hire you
3) A sample 2-day itinerary for Shanghai first timers (including lunch recommendations).
ONLY applications containing this information will be considered.

More about The Bespoke Travel Company Ltd

Our company: Bespoke specializes in creative, customized tours for the contemporary traveler. Rather than offer packages, Bespoke offers an a la carte menu of high-quality, curated travel services for overseas visitors to pick and choose from, allowing an unparalleled level of authenticity, flexibility and cost effectiveness. Started by Sarah Keenlyside, a former editor at Time Out magazine, the company has been in operation for 6 years in China. Twice nominated at the LE Miami Awards and featured in publications ranging from Travel + Leisure to LUXE and The Guardian, the company currently has offices in Beijing and Shanghai.

Our clients: Nike, Apple, Diageo, BMW, Pearson, NFL, Jardines, Tiffany, Swire, WPP, Bayer, Volkswagon, Rabobank, Royal Bank of Scotland, Moncler, Christian Dior, TOM’s Shoes, V&A Museum, Chanel, Georg Jensen, Aman Hotels, Four Seasons Hotels and many more. Individual clients have included everyone from movie star Matt Damon and his family to pop star Katy Perry to NFL star Peyton Manning.

For more, visit www.bespoketravelcompany.com