Objectives

Increase qualified leads to sales through quantitative measuring tools

Improve and measure customer satisfaction

Ensure company is reacting to customer feedback

Responsibilities

• Product manage knowledge base and onboarding training program

• Work with Product Managers and Front End for simple UX product improvement

• Improve customer onboarding process

• Improve customer feedback process

• Test and optimize marketing tactics for customer acquisition and conversion rate

• optimization Current Website and O2O program

Required Qualities

• Comfortable with A/B Testing and Data Analytics and Pivoting

• Editing and copywriting skills

• Knowledge about both inbound and outbound marketing

• Programming knowledge: even if it’s not compulsory, it is recommended.

• Being performance and results-oriented; curious and creative; relentless in pursuit of growth

• Being social and understanding users’ behavior. Having great customer relations skills and being focus on customer experience

上班地址：延平路121号三和大厦9A