The Program Group Manager is accountable for the direct operational oversight of all critical end-to-end program management components including strategy, compliance and controls, delinquency management, charge back and write-off processes, country card limit management, acquisition and approval processes, service delivery/end-user escalations, process automation, management systems, databases, metrics and reporting. Global program scope: 50,000 cardholders in 47 countries: Annual global spend $350+ million.

Responsibilities include:

• Develop and implement global program strategy
• Identify and mitigate program risk
• Leverage innovation to drive program transformation/automation/self-service
• Drive adherence to standardized operational processes
• Monitor and drive policy compliance
• Manage and reduce delinquency and write-off activity
• Manage global service delivery
• Facilitate timely issue resolution
• Manage global and regional stakeholders relationships/partnerships
• Manage supplier relationships
• Manage program communication
• Manage program expansion
• Develop and facilitate end-user training programs
• Define, develop and monitor key performance metrics
• Develop and lead management presentations and program attestations
• Manage a global team
• Provide project leadership
• Monitor project/progress
• Establish team goals and objectives

• 10 years in of relevant experience in global program management
• Fluent in Spanish and Portuguese is a plus
• Bachelor’s degree
• Advanced problem solving and decision making capabilities
• Strong analytical, financial, organizational, project and time management skills
• Flexible, able to multi-task and work in a fast-paced and stressful environment
• Able to establish relationships with and influence all levels of management
• Confident and assertive in order to influence all levels of management and escalate issues in a clear and constructive manner
• Demonstrates a sense of ownership and responsiveness and takes the initiative to drive results every day
• Strong written and verbal communication skills are critical for this position
• Strong negotiation and presentation skills are critical for this position
• Proficient technical skills covering all Microsoft Office products including Word, Excel, Access and PowerPoint

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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