Global Agent Administrator 客户服务专员(日英)
威尔森船舶产品贸易有限公司ShanghaiUpdate time: July 21,2019
Job Description
上海市 虹口区

Job title

GA Administrator, SSC


Purpose

  • This position is responsible for assisting WSS Global Agents in fulfilling all administrative tasks that comes from delivering Ships Agency Service Agreements to contracted customers.


Formal authorities

Has the authority to act within this Functional Description, agreed budgets and within the chart of authority as outlined in the company’s Global Integrated Management System (GIMS).


Main responsibilities

  • Responsible for checking disbursement account based on the guidelines presented by the Principal:
  • Contacting the Agents regarding PDAs, RDAs, FDAs (required changes), SDAs which need to be created.
  • Sending PDAs, RDAs (if required), FDAs, SDAs to the Principal.
  • Creating and forwarding to Principal SoA.
  • Coordinating any required clarification process.
  • Arranging payments from Principal and to Local Ports, by following up the Principal with balances and coordinating Cash Collectors for payment allocation.
  • Contacting the Principal in a professional way.
  • Providing any necessary reports to the Principal.
  • Responsible for ensuring that all internal needs are met for filing and storing of accounts as per both internal and external standards.
  • Complete checking the disbursement account within agreed KPIs.
  • Responsible for ensuring the accuracy of data.
  • Monitor/follow-up timely upload of invoices and status change by SA Operators.


Qualifications Mandatory requirements

  • Good command of written and spoken English language.
  • At least secondary education. High level of accuracy in work.
  • Computer literate. Ability to resolve problems.
  • Systematic and accurate nature.
  • Ability to work independently and in the team Position Requirements Additional preferences
  • Experience in the shipping industry preferred.
  • Knowledge of second foreign language would be of benefit
  • Ability to organise/co-ordinate and strong attention to detail and the ability to multi-task


职能类别: 客服专员/助理 行政专员/助理

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联系方式

上班地址:上海市虹口区黄浦路53号9楼

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