Job Description

• Handle customer inquiries from different channels including but not limited to phone, social media (WhatsApp), email, online CRM system.
• Liaise with underwriting staff to ensure correct interpretation of data for accuracy and completeness
• Policy administration including but not limited to insurance application, tracking policy document delivery status, policy details amendment, filing record. 
• Office administration including ad hoc task to be assigned from time to time.
• Preparation of quotations, premium receipts and debit note.

Requirements:

• HKCEE / HKDSE or equivalent or above with minimum 2 years of working experience of back-end support in General Insurance industry is preferred.
• Candidates with IIQE Paper 1 & 2 qualification preferred.
• Good communication and interpersonal skills to work well in a team environment.
• High adaptability in Computer Software, Mobile Applications and Online CRM Systems.
• Strong time management, organizational skills, and multi-tasking skills, delivering results independently and under pressure. 
• Strong sense of urgency, and experience working in a fast-paced production environment.
• High standard of accuracy.

Please submit your resume with current and expected salary to career@kaifung.com. All applications will be treated strictly confidential for recruitment purpose only. Less experienced candidates will be considered as policy admin officer.