岗位职责：

• 隶属于前厅部
• 熟悉前台操作流程，包括入住登记和退房手续
• 流利的英语口语表达能力，懂酒店电脑Opera系统操作
• 确保凯悦品牌标准及时为客人提供热情而周到的服务

人员要求：

• 男女不限，35周岁以下，品貌端正
• 工作认真，有责任心，乐于助人
• 流利的英语沟通能力

任职资格：

• 1年以上高星级酒店相关工作经验

• Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
• Ensures that guests receive a speedy and efficient check in/ out.
• Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
• Ensures that the guests' bill are presented and collected accordingly.
• Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
• Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
• Adheres to pre-set availability and rate controls.
• Ensures a high level of product knowledge of hotel and local area.
• Maintains and updates guest history and marketing database as laid down in Front office procedures.
• Ensures a high level of customer service is consistently maintained.
• Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.
• Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.
• To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
• Promotes Gold Passport programme to potential guests whenever possible.
• To be knowledgeable with the various airline frequent flyer programmes.
• Complies with all hotel policies relating to Front Office.
• Complies with all systems and procedures as laid down by the Front Office Manager.
• Assists with reservations whenever necessary.
• Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
• Handles basic Business Centre services when required.
• Handles keys and ensures Security policies are adhered to.
• Handles foreign exchange according to policies.
• Performs cashier functions; balances at the end of the shift according to established standards.
• Liaises with Bell Service for smooth handling of luggage and transport services.
• Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges.
• Exchanges foreign currencies to any in-house guest.
• Provides guests with cash advances on their credit card.
• Produces authorisation codes from FIT guests' credit cards.
• Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis.
• Ensures all master folios due to depart have been checked out and have their respective back ups attached.
• Responsible for issuing paid-outs and petty cash once Duty Manager's approval has been received.
• Responsible for registration and issuing of safety boxes.
• Has a thorough understanding of all the services offered by the Hotel.
• Reads all memos concerning Front Office.
• Ensures the general float contains sufficient change and funds while on duty.
• Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.
• Ensures that the float is balanced before finishing the shift.
• Ensures security of all hotel funds and properties at times whilst on duty.
• Hass a thorough understanding of all cashiering functions in the Hotel's computer system.
• Attends and contributes to all Meetings as required.
• Provides courteous and professional service at all times.
• Attends hotel training sessions as scheduled to improve skills and knowledge.
• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel's policies concerning fire, hygiene and health & safety.
• Ensures high standards of personal presentation and grooming.
• Maintains positive guest and colleague interactions with good working relationships.
• Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

上班地址：上城区湖滨路28号