Position Responsibilities:

• 
  Work closely with customer representatives and insure that major customer complaints are resolved.

• Provide onsite support at TRW and Customer Plant during launch.

• Responsible for supporting all Quality Assurance activities for internal and external customers.

• Establish a solid relationship with customers representatives (Quality Supply, Quality, Engineering, Plants, etc)

• Establish an effective communication channel between plant and customer departments (Quality Supply, Quality Engineering, Plants, etc.)

• Foster effective communication between inter-companies on issues (0Km./Operational), to work over lessons learned actions.

• Schedule, lead and facilitate Problem Solving Meetings.

• Identify appropriate Problem Solving Team Members (QE ,ME, Production, SQA & Product Development) to ensure issues are addressed in a timely manner and corrective actions are put in place to prevent reoccurrence.

• Lead teams to complete analysis and implement actions over root causes.

• Interact with assembly plant quality engineers.

• Respond on time to internal and external customer complaints via official documentation per customer requirements (8D, 3x5W, Ishikawa, etc).

• Coordinate and assist with defective parts analysis to determine problem and root cause.

• Develop communication with operators, work center personnel, other departments, suppliers, and others to resolve quality and other issues.

• Develop/support the development of reports and responses to customers as required

• Lead and update presentations to customers whenever needed.

• Follow up on actions to ensure target dates are met at all levels.

• Communicate to all levels of the organization effectively including senior management

• Monitor Customer Portals on daily basis to ensure is aware of new customer communication and concern requirements.

• Assure good support from plant teams to Reps. when needed.

• Support analysis and actions over top issues in Warranty returns

• Work and lead plant teams to reach Quality objectives (PPM, QR’s, Qty. Score)

• Establish a control method to track down and validate actions to customer issues (Painters)

• Support SQA group, and lead when needed, over critical suppliers issues analysis and actions implementation follow up

• Other activities as required

  Qualifications:

• Education:
  

• B. S. degree in Engineering or related technical field is preferred

• Experience:
  

• Demonstrated ability to work with customers to resolve issues and communicate actions

• Manufacturing and Quality experience preferred (3+ years)

• Electronics Assembly knowledge and background preferred.

• Product and operational knowledge

• Process and Supplier Quality experience preferred (3+ years)

• Six Sigma Greenbelt status preferred

  Additional Skills, Knowledge or Abilities (non-physical):

• 
  Interpersonal relation ability to manage a good end effective communication

• Ability to work with all levels of management and customers

• Excellent verbal and written communication skills both in English and Mandarin Chinese

  Additional Skills, Knowledge or Abilities (physical)

• 
  Physical stamina to work overtime hours whenever needed

• Ability and willingness to travel when needed

注：坐标上海嘉定，上海全市班车，苏州部分地区有班车，社保公积金可交上海或苏州

上班地址：泰波路366号