- Proficiency in Microsoft Office suite (Excel, SharePoint Designer, PowerPoint, Word, etc. using VBA)
- Proficiency creating and administering SQL Server and reporting with Power BI
- Experience in deploying web based systems to a global audience
- Familiarity with chatbot AI technology, such as Watson, Azure Bot, etc. and RPA technology, such as UiPath, Blue Prism preferred
- Ability to work virtually and independently in a fast paced environment to meet deadlines and manage multiple tasks, with a strong client focus and ability to manage expectations
- Strong organizational and planning skills together with an intelligent, proactive approach to problem solving
- Ability to demonstrate initiative and vision and identify opportunities for process improvement
- Ability to accept and navigate situations with ambiguity and complexity to progress recommendations and decisions
- Collaborates and works effectively with others, builds and maintains relationships with TSS service delivery and operations team members and stakeholders
- Experience working in a Shared Services global organization
- Strong written and verbal communication and facilitation skills
Exceptional Client Service – you demonstrate it when you are connected, proactive and insightful.
- Uses excellent communication and interpersonal skills to forge strong working relationships across TSS and within HR Services and GDS
- Proactively manages stakeholder updates and communication of key project achievements
- Leverages subject matter experts opinions to shape and employ best practice methodology
- Listens and asks thoughtful questions to respond to, manage and resolve all issues raised by project team members
- Utilizes judgement of priorities, current issues and knowledge to review and respond personally to queries
- Takes ownership of enquiries and ensures issues are referred onto the appropriate person accurately and in a timely fashion.
- Bachelor's degree or above from a commercial, business or HR related discipline
- 3+ years’ experience preferred, including professional office experience and/or HR reporting and systems experience
- Flexibility in approach to working on a global scale and at times across time zones
- Culturally sensitive, capable of handling interactions with a “global mindset”
|
Talent Shared Services Knowledge Content Manager |
|
Replace Open Position
|
|
1
|
|
Talent Shared Services Knowledge Content Manager |
|
Talent Shared Services Knowledge Content Manager |
|
63 - Assistant Director
|
|
Permanent
|
|
NA - N/A
|
|
Depends on candidate
|
|
TSS - Operations
|
|
Regular
|
|
Full-Time
|
|
Experienced
|
|
Day Job - Ability to support global team
|
|
n/a
|
|
n/a
|
|
As quickly as possible
|
|
Occasional, as needed
|
|
Ching, Richard M.L.
|
|
Basic
|
|
USD
|
|
EY
Global Delivery Services means 27.000 specialists providing globally IT, HR,
finance, project management and strategic business services to EY member
firms. In addition we deliver support and solutions to clients from all over
the world. |
|
Your
key responsibilities • Provide consultation to stakeholders on creating, organizing and maintaining content while ensuring consistency and adherence to guidelines • Liaise with Content Owners to address potential issues and discuss continuous improvements opportunities • Leverage technology to assist Service Delivery in delivering high quality, efficient services to their customers • Train, develop, evaluate and motivate team and project resources • Challenge existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service • Participate in TSS initiatives and other projects (as assigned)
• At least 8-10 years of progressive experience in a large, multi-national organization with at least 3+ years of management experience • Experience in teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling • Proficiency with chatbot technology, UiPath, SharePoint Designer, Visual Studio, ASP.NET, Python, VBA, SQL, etc. • Willing to learn and adapt to new technologies • Excellent oral and written communication skills • Keen attention to detail • Knowledgeable on the talent processes and technology such as SuccessFactors, Taleo, etc. • Good organization, analytical and problem-solving skills • Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical • Ability to handle multiple demands and competing priorities • Positive attitude, assertive, self-starter • Capable of handling interactions with a “global mindset” and collaborating in a virtual team environment Other requirements • Occasional travel may be required • Entitlement to work in countries where TSS or customer locations are located • Flexibility in working hours to accommodate customers and stakeholders across multiple time zones as needed • Overtime, as needed to meet peak demands or customer requirements
• Acts as a counselor for team resources • Assigns work, monitors completion, provides timely feedback; recognizes outstanding individuals and team performance • Plans training, sets performance goals, conducts performance appraisal sessions with the counselees according to Firm guidelines • Solves people related issues observing HR procedures / policies and legal requirements • Follows HR procedures related to people management (eg. reports sick leaves, plans working time and settles working hours according to the legal requirements and the firm’s procedures, etc.) • Ensures good communication within the team What
working at EY GDS offers |
EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.
- Proficiency in Microsoft Office suite (Excel, SharePoint Designer, PowerPoint, Word, etc. using VBA)
- Proficiency creating and administering SQL Server and reporting with Power BI
- Experience in deploying web based systems to a global audience
- Familiarity with chatbot AI technology, such as Watson, Azure Bot, etc. and RPA technology, such as UiPath, Blue Prism preferred
- Ability to work virtually and independently in a fast paced environment to meet deadlines and manage multiple tasks, with a strong client focus and ability to manage expectations
- Strong organizational and planning skills together with an intelligent, proactive approach to problem solving
- Ability to demonstrate initiative and vision and identify opportunities for process improvement
- Ability to accept and navigate situations with ambiguity and complexity to progress recommendations and decisions
- Collaborates and works effectively with others, builds and maintains relationships with TSS service delivery and operations team members and stakeholders
- Experience working in a Shared Services global organization
- Strong written and verbal communication and facilitation skills
Exceptional Client Service – you demonstrate it when you are connected, proactive and insightful.
- Uses excellent communication and interpersonal skills to forge strong working relationships across TSS and within HR Services and GDS
- Proactively manages stakeholder updates and communication of key project achievements
- Leverages subject matter experts opinions to shape and employ best practice methodology
- Listens and asks thoughtful questions to respond to, manage and resolve all issues raised by project team members
- Utilizes judgement of priorities, current issues and knowledge to review and respond personally to queries
- Takes ownership of enquiries and ensures issues are referred onto the appropriate person accurately and in a timely fashion.
- Bachelor's degree or above from a commercial, business or HR related discipline
- 3+ years’ experience preferred, including professional office experience and/or HR reporting and systems experience
- Flexibility in approach to working on a global scale and at times across time zones
- Culturally sensitive, capable of handling interactions with a “global mindset”
|
Talent Shared Services Knowledge Content Manager |
|
Replace Open Position
|
|
1
|
|
Talent Shared Services Knowledge Content Manager |
|
Talent Shared Services Knowledge Content Manager |
|
63 - Assistant Director
|
|
Permanent
|
|
NA - N/A
|
|
Depends on candidate
|
|
TSS - Operations
|
|
Regular
|
|
Full-Time
|
|
Experienced
|
|
Day Job - Ability to support global team
|
|
n/a
|
|
n/a
|
|
As quickly as possible
|
|
Occasional, as needed
|
|
Ching, Richard M.L.
|
|
Basic
|
|
USD
|
|
EY
Global Delivery Services means 27.000 specialists providing globally IT, HR,
finance, project management and strategic business services to EY member
firms. In addition we deliver support and solutions to clients from all over
the world. |
|
Your
key responsibilities • Provide consultation to stakeholders on creating, organizing and maintaining content while ensuring consistency and adherence to guidelines • Liaise with Content Owners to address potential issues and discuss continuous improvements opportunities • Leverage technology to assist Service Delivery in delivering high quality, efficient services to their customers • Train, develop, evaluate and motivate team and project resources • Challenge existing processes and approaches and provides innovative suggestions; implements opportunities that improve operational efficiency, effectiveness, internal controls, and/or customer service • Participate in TSS initiatives and other projects (as assigned)
• At least 8-10 years of progressive experience in a large, multi-national organization with at least 3+ years of management experience • Experience in teambuilding, training/coaching, providing constructive feedback to staff, effective delegation, staffing and scheduling • Proficiency with chatbot technology, UiPath, SharePoint Designer, Visual Studio, ASP.NET, Python, VBA, SQL, etc. • Willing to learn and adapt to new technologies • Excellent oral and written communication skills • Keen attention to detail • Knowledgeable on the talent processes and technology such as SuccessFactors, Taleo, etc. • Good organization, analytical and problem-solving skills • Strong interpersonal skills and customer orientation; positive outlook, open, honest and ethical • Ability to handle multiple demands and competing priorities • Positive attitude, assertive, self-starter • Capable of handling interactions with a “global mindset” and collaborating in a virtual team environment Other requirements • Occasional travel may be required • Entitlement to work in countries where TSS or customer locations are located • Flexibility in working hours to accommodate customers and stakeholders across multiple time zones as needed • Overtime, as needed to meet peak demands or customer requirements
• Acts as a counselor for team resources • Assigns work, monitors completion, provides timely feedback; recognizes outstanding individuals and team performance • Plans training, sets performance goals, conducts performance appraisal sessions with the counselees according to Firm guidelines • Solves people related issues observing HR procedures / policies and legal requirements • Follows HR procedures related to people management (eg. reports sick leaves, plans working time and settles working hours according to the legal requirements and the firm’s procedures, etc.) • Ensures good communication within the team What
working at EY GDS offers |
| ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
？ Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or
requests via telephone or email) in accordance with established policies and procedures
？ Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
？ Ensures all new process updates are incorporated while processing transactions
？ Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
？ Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
？ Responds to emails and enquires in a timely manner
？ Prepares and contributes to reporting as directed
？ Actively participates and completes the performance management and development plan activities
？ Identifies potential areas for process improvements and makes recommendations to Supervisor
？ Assists with GSS initiatives and other projects as assigned
？ Ensures GSS organizational policies and processes are followed
Requirements：
？ College graduate and above
？ Good oral and written English skills(Fluent Cantonese Speaking for Cantonese position)
？ 0-3 years’ work experience preferred including prior Shared Services/BPO and/or HR Operations experience
？ Good keyboarding and data entry skills
？ Good communication, interpersonal skills and customer orientation; works effectively with others
？ Command of spoken and written English (proficiency in other languages a plus)
？ Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
？ Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
？ Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
？ Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
？ Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
Get email alerts for the latest"GDS DL Enablement Service - Talent Shared Service- Systems Analyst jobs in Dalian"