EY Global Shared Services (Dalian) Co. Ltd (GSS Dalian), founded on June 19, 2009, is one of the member firms of Ernst & Young Global Limited, and Ernst & Young’s first GSS Center in China. With our leading expertise and extensive experience, we provide finance, HR，IT and other services to Ernst & Young offices in 19 countries and territories in the Asia-Pacific region.
GSS Dalian received IS09001 certification, Technologically Advanced Service Enterprise certification and Outsourcing Service Enterprise certification which were certificated by Dalian relevant departments respectively in 2010, fully demonstrating its leading position in outsourcing service. Carrying the people-leading corporate culture, GSS Dalian is always aiming to attract the best talents, offer training opportunities, reward employees, and provide opportunities for internal transfer and promotion.
• Deliver operational support for Data Delivery applications across APAC
• Understand the root cause of issues and work within the Global IT network to find resolutions
• Coordinate with Service Delivery Managers and other leaders as needed to review, recommend, and confirm operational support activities assignments (this will include facilitation of meetings)
• Coordinate with the business and Project Managers to understand their needs, assess requirements in terms of monitoring and operational support
• Analyze reports to identify data and system errors and, work with support owners to resolve
Create, populate and publish reports for Executive review, based on weekly cadence
Work with senior managers and others to populate reporting pack
Gather requirements and create reports in response to ad-hoc requests
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