Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Our 3,000-plus procurement and logistics employees work in more than 100 countries, to obtain and supply millions of products and services in over 200 categories from thousands of suppliers all over the world. Our goal is to create a supply base that works as an extended enterprise, creating value through continuous improvement in quality, technology, and logistics, while optimizing cost and sustainability.

Global Business Services-Global Travel Services (GBS-GTS) is a centralized GBS team that is responsible for Travel & Expenses (T&E) at ABB. GBS-GTS fosters innovation, speed, and efficient travel management services with centralized administration and data transparency. The new T&E platform brings a host of services related to travel under one umbrella. GBS-GTS makes work-and-travel-life more productive for employees, line managers, country management, and ABB leadership. It empowers us with responsibility and efficiency. Travel procurement, travel operations services, execution model for countries, learning support, customer service helpdesk, and corporate card administration.

To strengthen our Global Travel Services (GTS) team, we are looking for a Travel Expenses Audit Specialist with customer service experience and fluent Japanese/English. This role will be supporting internal stakeholders based in the Japan. Seize this unique opportunity to take an active part in shaping our new GBS center and grow together with the rapidly developing organization. This is a GBS GTS Specialist-Japan role, reporting to the Accounting center Manager in Business Area – Global Business Services located in Xiamen, China.

Your responsibilities

• Auditing employee expense reports online for accuracy and compliance with the Travel and Expenses policy (T&E).
• Addressing all inquiries and/or complaints in a timely and professional manner.
• Ensuring that SLA and KPIs are completed with the required quality and speed.
• Investigating and resolving T&E related issues and queries.
• Providing data to the reporting and analytics team for management roles and providing excellent customer service to employees and other parties.
• Recommending process improvements to create greater efficiency and productivity.
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• An undergraduate degree or equivalent, preferably in a finance discipline.
• Must have 2+ years of experience.
• Must have previous corporate experience in Finance and/or Travel & Expenses Services would be highly advantageous.
• Experience of working with SAP is a plus.
• Must be excellent Japanese/English language skills (C1/C2).
• Must possess the ability to provide superior customer service and quick responses to inquiries, work independently and manage multiple tasks.
• Must have the ability to work in teams and with deadlines.