ABOUT THE ROLE:

With 200 bedrooms and a 90 seat restaurant; with street frontage along a busy Wellington street, Ibis Wellington is looking for a natural leader with passion for exceptional customer service.

If this sounds like you, then read on as we may have the perfect opportunity for you!

This position reports directly to the General Manager. You will thrive in a busy environment and will love taking on hotel responsibility whilst being a part of the management team.

This is a great step for an experienced Assistant Manager to take on a leadership position and gain further development and exposure to greater hotel operations.

Main Propose of the Job

Management of the day-to-day operation of Front Office, Telephones, Portering and Night Audit functions, plus liaison with Housekeeping. Ensuring that service standards are maintained in these areas, profitability maximised and customer’s needs met.

Key Duties

• Management of the hotel Front-Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Run and actively participate in weekly Front Office meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office monthly reports, commenting on key performance indicators.
• Liaise with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Assist with the InterREACT Audit report on a Quarterly Basis
• Any other duties assigned by your Manager.
• Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.

Previous Front Office experience is essential

Minimum 2 years of supervisory experience

Ability to lead a team

Current GM Certificate or able to obtain

Have previous experience in a similar role and capacity

Strong Opera knowledge

Have a personable and enthusiastic nature, with the ability to instill this culture within the team

Immaculate personal presentation and high level of communication –both verbal & written

Be computer savvy –particularly with Excel and Microsoft Outlook

Have strong leadership and coaching skills, with the ability to develop your

NZ citizen, permanent resident or hold a current and valid work visa/permit.

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development