Main Purpose of the Job

Provide guests with friendly and efficient service related to arrival, departure and any guest queries.

Key Duties

• Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all Front Office employees.
• Directs daily front office operations.
• Greets and escorts Very Important Guests and attends to their special needs that the hotel can meet.
• Attends to credit problems.
• Ensures efficient and courteous porter service.
• Supervises front cashiers and helps out with accounting problems.
• Patrols and inspects public areas during evenings to make sure everything is in order.
• Controls hotel duty keys and floats whilst on duty.
• Performs any other duties as directed by the Front Office Management.
• Assists Front Office Management in formulating new procedures and directives in order to continue improve the Front Office Department

Part Time (Minimum 8 hours)

• At least 6 to 12 months experience in front office operations in hotels at a supervisory level
• Motivated
• Team Player
• Proactive
• Takes Initiative
• Organisational Skills
• In charge of the hotel in absence of the management team
• Ability to work on a rotating roster
• LCQ qualification
• GM Certificate
• Previous experience in Front Office operations
• Experience using Opera
• NZ Full Driver's Licence - able to drive manual and automatic cars
• NZ citizen, permanent resident or hold a current and valid work visa/permit

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development