Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.  Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

The Peppers name is synonymous with unique properties and locations in the best regions of Australia and New Zealand. At Peppers Gallery Hotel, Canberra guests will be delighted to find a building steeped in history with original features located in the New Acton Precinct. Peppers Gallery is the leading 5 star boutique hotel in Canberra with an awarded Italian restaurant, new casual dining venue and conference venue exuding old world country charm.

We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:

• Assist in leading the Front Office Team to deliver an incomparable service experience
• Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

What we are looking for:

• A person who is looking to take that next step towards a managerial position
• A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
• The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
• Someone with have Office Management experience in a similar role is ideal
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. 

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of exclusive rates across Australia – from 30% off!

Apply now to begin your journey!

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

To view more opportunities - www.jobsataccor.com.au 

To see what our team are up to follow @KeepUpWithAccor