Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.  Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Located in the heart of Canberra’s CBD, Mantra on Northbourne is the ideal base for the business and leisure traveller. Combining contemporary with convenience, this hotel offers apartment style accommodation featuring hotel rooms, one bedroom and two bedroom apartments. Centrally located on the north side of Canberra’s CBD, Mantra on Northbourne is a short stroll from the city’s thriving dining and shopping precinct, business centre and many famous attractions. 

We are looking for a guest service superstar with a talent for training others to step into the Front Office Supervisor role.

As our next Front Office Supervisor reporting directly to the Front Office Manager, you will:

• Assist in leading the Front Office Team to deliver an incomparable service experience

• Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift

• Always uphold a positive, can-do energy pertaining to guest and workplace challenges

• Provide a structured and consistent onboarding and training experience for Front Office team members

• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

What we are looking for:

• A person who is looking to take that next step towards a managerial position

• A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience

• The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential

• Someone with have Office Management experience in a similar role is ideal

• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Why work for Accor?

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We live and breathe by our four principles:

• People Crave Belonging

• People Want the Real Deal

• Every Person has a Story

• People Hate to be Wrong

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey!

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

To view more opportunities - www.jobsataccor.com.au 

To see what our team are up to follow @KeepUpWithAccor