JOB OVERVIEW 职位概述

Provide administrative support to Managers

为经理们提供行政支持工作。

? Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

在公司人力资源结构框架中工作，确保部门员工的工作表现，主要职责包括：

o Assists in planning for future staffing needs

协助计划未来员工需求

o Assists in recruiting in line with company guidelines

根据公司的指示和要求协助招聘员工

o Prepares and administers detailed induction program for new staff

准备和执行新员工的具体工作职责的计划

o Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

协助保持当前全面的顾客关注，程序与政策以及检查执行情况

o Ensures training needs analysis of Business Centre staff is carried out and training program are designed and implemented to meet needs

确保所有员工的培训需求都得到了执行，并且培训的计划的安排和执行都满足了所有需要

o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

指导，商谈和纪律管理员工，给予有建设性的回复意见提高员工的工作

o Regularly communicates with staff and maintains good relations

时常与员工沟通，建立良好关系

GUEST EXPERIENCE 宾客体验：

？ Responsible for assisting Manager as required

按要求负责协助经理的工作

？ Assists in maintaining general filing systems

协助维护档案管理系统。

？ Answer incoming telephone calls and either transfer, redirect or take a message

接听来电，进行电话转接、重拨或留言。

？ Handle general enquiries

处理日常工作询问。

？ Arrange appointments and meetings and take bookings for meeting rooms

安排各类约见及会议，预订会议室。

？ Open and sort mail

拆启并分类整理信件。

？ Maintain confidentiality at all times on all matters

对于任何事务应一贯保持高度机密。

？ Demonstrate essential overall knowledge of the organization

掌握集团的基本信息。

？ Understand the responsibilities of other units and departments and co-operate with them

了解其它部门和单位的职责并与其密切合作。

？ Access and use work processing computer packages and keep up to date with enhancements to latest upgrades

熟练运用办公自动化软件并掌握最新版本应用。

RESPONSIBLE BUSINESS 企业责任：

? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处

? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

了解并坚持职业的、健康的、安全地立法、政策和程序

? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

熟悉酒店安全、急救、消防、和紧急情况的处理程序，并能正确的使用相关的设备

? Initiate action to correct a hazardous situation and notify supervisors of potential dangers

及时对危险的情形采取补救措施，并对主管通报存在的潜在危险

? Assist in any other duties as assigned

完成其它分配的任务

QUALIFICATIONS AND REQUIREMENTS 任职要求

Required Skills –

技能要求

? Good computer skill/office software

良好的电脑技巧/熟练使用办公室软件

? Good English language skill and communication ski9ll

良好的英语能力以及沟通技巧

? Good finance knowledge

良好的财务知识或概念

? Good communication skill

良好的沟通技巧

? Be good at organize and problem solving

良好的组织以及解决问题的能力

上班地址：上海市浦东新区杨高北路1000号 中国（上海）自由贸易试验区3号门，上海外高桥皇冠假日酒店人力资源部