Job description

Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is looking for a natural leader with a passion for exceptional customer service.

If this sounds like you, then read on as we may have the perfect opportunity for you!

This position reports directly to the General Manager. You will thrive in a busy environment and enjoy supporting and developing a team.

KEY RESPONSIBILITIES

• Mentor and train the team to deliver the highest quality of guest service throughout all moments of the guest experience.
• Manage all guest loyalty, feedback and recognition programs with the support of the General Manager.
• Balance of operational tasks and key administration tasks–including reporting, invoice approvals, rostering, implementation of policies and procedures, recruitment and performance reviews.
• Close liaison with the Revenue and Reservations teams to ensure consistent communication, and accurate guest booking information.

SPECIFIC REQUIREMENTS

• Have previous experience in a similar role and capacity
• Must hold a FULL New Zealand driver’s license
• Must have a GM certificate or be able to obtain.
• Strong Opera knowledge
• Have a personable and enthusiastic nature, with the ability to instill this culture within the team
• Immaculate personal presentation and high level of communication –both verbal & written
• Be computer savvy –particularly with Excel and Microsoft Outlook
• Have strong leadership and coaching skills, with the ability to develop your team.
• NZ citizen, permanent resident or hold a current and valid work visa/permit.

· Staff meals while on duty

· Uniform provided & laundered

· Accommodation discounts & Free Anniversary Stay

· Discounted benefits throughout Accor

· Staff celebration & tenure recognition

· Bring your mate to work – program

· Employee Assistance Program

· Fantastic career growth opportunities

· On-going training, learning and development