Grand Mercure Wellington is working with the Ministry of Health utilizing the hotel as a managed isolation facility to help bring kiwis home. To ensure the safety and wellbeing of all guests and staff, In conjunction with the Ministry of Health, we have revised hotel policies and procedures in place during this time and full training will be given to you. This is a unique opportunity to work with different services such as The Ministry of Health, CCDHB, New Zealand's defence force and NZ Police whilst we all do our bit to protect New Zealand.

We are looking for a Front Office Manager superstar to come join our small and dedicated team and help us to provide to our returning whanau 5 star Room service and a warm welcome home.

If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

ABOUT THE ROLE:

This property is a 5 star, with 114 guest rooms and suites, six conference rooms and a stunning restaurant and bar overlooking Wellington.

This position reports directly to the Hotel Manager. You will thrive in a busy environment and will love taking on responsibility whilst being a part of the management team.

KEY RESPONSIBILTIES:

Management of the day-to-day operation of Front Office, Concierge and Night Audit functions with a focus on guest relations, recruitment and rostering, while overseeing the smooth running of all hotel departments in the Hotel Managers absence

This role acts as manager for the hotel in the absence of the hotel Manager dealing with complaints, problem solving, special requests and any other issues that may arise.

Run and actively participate in weekly Front Office and Hotel meetings respecting the confidentiality of issues which may be discussed formally or informally.

Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.

Manage, mentor and coach the Front Office, Concierge and Night Audit team’s as well as

Ensuring that 5 star service standards are maintained in these areas, profitability maximized and customer’s needs met.

Ensure Accor’s guest loyalty and recognition program is maintained and delivered to it’s highest standards.

Have good knowledge of Grand Mercure brand standards and ensure they are met. Be an active Storyteller. 

Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.

Ensure that strategies and practices are in place to facilitate the efficient staffing of the department to achieve financial and service quality targets.

Implement Accor training initiatives with emphasis on structured on job training aligned with service standards and service procedures.

Motivate and empower team members to problem solve and surprise our guests.

Ensure that the Department establishes and maintains an ongoing quality improvement programme through use of Voice of the Guest and take action on any feedback

Establish and maintain safe working conditions and practices following Accor Health, Safety and Environmental policies   

This position is a member of the hotel’s emergency response team.

WORK EXPERIENCE:

The ideal candidate will have experience in the role or as an Assistant Manager for minimum 3 years, a great personality, an innovative approach and a ‘can do’ attitude to guest service and staff satisfaction. Previous 5 star luxury hotel experience. This will be the key to success in this busy hands on role. If you think you've got what it takes to lead our front office team and meet our commitment to service quality then we would like to hear from you.

SPECIFIC REQUIREMENTS:

Minimum 3 years Assistant Manager experience or higher.

Previous experience in Luxury hotels

Previous recruitment, guest relations and rostering experience is essential.

Ability to lead a team and manage expectations

Must have a supportive/hands on management style

Have a full NZ driver’s license and the ability to drive both a manual and automatic vehicle

Current GM Certificate or able to obtain

Relevant Qualification Bachelor/ diploma in hospitality or Hotel Management

First Aid Certificate

NZ citizen, permanent resident or hold a current and valid work visa/permit.

Staff meals while on duty

Uniform provided & laundered

Accommodation discounts & Free Anniversary Stay

Discounted benefits throughout Accor

Staff celebration & tenure recognition

Bring your mate to work – program

Employee Assistance Program

Fantastic career growth opportunities

On-going training, learning and development