1. Ensure in the smooth and efficient running of FO Departments, and that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.确保前厅部的正常运作，确保部门的政策及工作程序按前厅部要求被彻底地贯彻执行。

2. To build and create rapport with hotel guests and clients thus creating opportunities to acquire feedback for continuous improvement. 和酒店的客人及员工建立起有成效的沟通体系，积极改进服务。

3. To conduct and complete employee performance appraisal system and succession planning. 管理督导员工的表现，并持续完善评估及培训计划体制。

4. To ensure efficient internal coordination with Reservation, Housekeeping and other Departments for matters relating to FO departmental operations. 确保建立良好的部门间协调，与预订部、客房部和其它部门建立良好的有成效的合作关系，以促进前厅部的顺利运营。

上班地址：上海市长宁区延安西路1116号（番禺路口）