The FOM supports in directing and controlling the activities of the Front Office, Telephone, Guest Services, Guest Relations and Concierge Departments to create a special welcoming and memorable experience for our guests.  

The primary responsibilities are to ensure the smooth functions of the Front and Back Office.

• Communicate with team members to ensure the highest level of personalized service;
• To oversee and direct all aspects of Guest Relations to maximize guest satisfaction, coordination all the departments;
• Daily analysis of reservation pick up, occupancy forecast, review of key driver indicator like ADR and RevPar;
• lead the department in order to greet, check-in, respond to requests and settle accounts while providing exceptional service;
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling;

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Accor background is essential
• Fluency in English and Italian; additional languages are a plus

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21