We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。

Job Description:

• Ensure accurate registration of guests, room assignment, reservations and details; prepare keys, collect payments and provide appropriate hotel orientation when necessary according to MGM standard
• Be knowledgeable of Hotel information to effectively and confidently answer guest inquiries.
• Provide a welcoming statement and deliver personalized service to all hotel guests by having genuine interest in guest preferences, wishes and expectation personally and through telecommunications .
• Answer telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages and allowing the caller to end the call according to MGM standard.

Job Requirements:

• 1 year or above related experience at 4 to 5 stars international hotels is preferred.
• H igh school diploma or equivalent .
• Excellent language skills in English, Cantonese and Mandarin .
• Full conversant with MS Word, Excel, PowerPoint and Chinese word processing.
• Must be able to work various shifts including weekends and holidays .