The Front Desk Officer will perform all duties listed in this section in addition to any duties that are assigned by Centre Manager.

• Providing great service to all families
• Be a good listener and collect all information regarding any issues families have when studying at Studio
• Getting resources (books, bags, stationery, etc) ready for classes and students
• Introducing Studio Offerings (courses) to families in need
• Delivering center operation notifications to families

• Maintaining a clean and professional environment of center at all times
• Regularly checking and maintaining good condition of all facilities and resources of the center
• Constantly updating students and class information with 100% accuracy
• Processing enrolments and registration

Admissions & Enrolment

• Calling and qualifying new leads daily with the provided Softphone and leads allocated in CRM from the Centre Manager.
• Managing and maintaining a pipeline of new leads and guiding them through the sales cycle to qualify or disqualify and move to the assessment phase of the buyer’s journey.
• Giving feedback on leads quality to the Centre Manager to be shared with Marketing.
• Utilizing the CRM to contact, assign and re-assign leads as well as taking notes for information sharing between departments.
• Introducing families to Studio Education WAHS programs and PCS as with a reasonable level of product information.
• Achieving daily KPIs around outbound calling activity, conversion ratio and re-engagement of old leads and referrals as well as family retention in Studio Education.

• Ensuring the safety of all students all times
• Help order lunch for students and staff during the weekend in the absence of FRISO
• Help with photocopy and printing when needed

上班地址：红春大厦