Main Purpose of the Job

To be accountable on a shift basis for the operations of the outlet through effective people skills. Provision of friendly and efficient food and beverage service that meets the guest’s expectations.

Key Duties

• Ensure efficient, friendly and professional food and beverage service is provided to all guests and meets their expectations.
• Provide food and beverage services to guests as set out in the standards and procedures.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Maintain hygienic food service techniques during service.
• Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Ensure staff are competent in all service procedures and they are able to maximise sales to guests.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Any other reasonable request as required by your Supervisor or Hotel Management.

Part Time (Minimum 8 hours)

• Motivated
• Reliable
• Flexible
• Good Communication skills
• Ability to work on a rotating roster
• Can work under pressure in a busy environment
• Shifts start from 6am and/or 5pm onwards
• Previous customer service experience
• Previous Bar experience is an advantage

Benefits

• Staff meals while on duty
• Uniform provided & laundered
• Accommodation discounts & Free Anniversary Stay
• Discounted benefits throughout Accor
• Staff celebration & tenure recognition
• Bring your mate to work – program
• Employee Assistance Program
• Fantastic career growth opportunities
• On-going training, learning and development