Main Purpose of the Job

To be accountable on a shift basis for the operations of the outlet through effective people skills. Provision of friendly and efficient food and beverage service that meets the guest’s expectations.

Part Time (Minimum 32 hours)

$22.75 per hour

Key Duties

• Ensure efficient, friendly and professional food and beverage service is provided to all guests and meets their expectations.
• Provide food and beverage services to guests as set out in the standards and procedures.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.
• Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.
• Set up systems to protect and maintain control of restaurant and conference service equipment, correctly recording breakages and carry our regular stock takes.
• Maintain hygienic food service techniques during service.
• Ensure Food & Beverage areas meet the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
• Ensure staff are competent in all service procedures and they are able to maximise sales to guests.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.
• Any other reasonable request as required by your Supervisor or Hotel Management.

• Motivated
• Reliable
• Flexible
• Good Communication skills
• Ability to work on a rotating roster
• Can work under pressure in a busy environment
• Shifts start from 6am and/or 5pm onwards
• Previous customer service experience
• Previous Bar experience is an advantage

Benefits

• Staff meals while on duty
• Uniform provided & laundered
• Accommodation discounts & Free Anniversary Stay
• Discounted benefits throughout Accor
• Staff celebration & tenure recognition
• Bring your mate to work – program
• Employee Assistance Program
• Fantastic career growth opportunities
• On-going training, learning and development