Main Purpose of the Job

Responsible for the efficient running of the food and beverage areas to obtain customer satisfaction while meeting the departmental budget.

Key Duties

·      Ensure efficient, friendly and professional food and beverage service is provided to all guests.

·      Provide for guests and patrons an experience and environment they feel meets their expectations.

·      Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.

·      Set up systems to protect and maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.

·      Set up and maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.

·      Ensure all mis-en-place is completed prior to guests arriving.

·      Ensure staff is competent in dining menu and wine list knowledge and can maximise sales to guests.

·      Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.

Supervisory Duties

·      Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.

·      Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.

·      Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.

·      Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.

·      Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.

·      Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.

·      Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

Key requirements

·      Motivated

·      Reliable

·      Flexible

·      Good Communication skills

·      Ability to work on a rotating roster

·      Can work under pressure in a busy environment

·      Shifts start from 6am and/or 5pm onwards

·      Previous customer service experience

·      Previous Bar experience is an advantage

·     Must be Vaccinated against COVID 19- as per the COVID Response (vaccinations) legislations act 2021

Benefits

·      Staff meals while on duty

·      Uniform provided & laundered

·      Accommodation discounts & Free Anniversary Stay

·      Discounted benefits throughout Accor

·      Staff celebration & tenure recognition

·      Bring your mate to work – program

·      Employee Assistance Program

·      Fantastic career growth opportunities

·      On-going training, learning and development