We are currently seeking a passionate and dedicated Food and Beverage Supervisor to join our Mövenpick Wellington team in the forage Restaurant & Bar.

What’s in it for you?

• Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
• Offering Staff parking, daily staff meals and uniform dry cleaning
• Offering discounted food and beverage, spa treatments and hotel stays within Accor
• Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
• Providing pathways for career advancement within the Accor network worldwide
• Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
• Celebrating you and your achievements. We love to celebrate achievements and personal milestones
• Heartist Referral Policy – Refer a friend and receive $300 on placement and an additional $300 after 3 months

Main Purpose of the Job

Responsible for the efficient running of the food and beverage areas to obtain customer satisfaction while meeting the departmental budget.

Key Duties

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide for guests and patrons an experience and environment they feel meets their expectations.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Set up systems to protect and maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
• Set up and maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure staff is competent in dining menu and wine list knowledge and can maximise sales to guests.
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.

Supervisory Duties

• Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
• Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
• Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
• Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
• Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
• Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
• Ensure employees attend training programmes and meetings to constantly improve skills and knowledge.

Requirements for the role:

• Sense of Humour
• Style and Charisma
• Drive and Resilience
• Passion for people
• Previous experience in a similar position in an Restaurant environment
• Training, computer and organisational skills
• Fluent written & verbal English is essential
• Sound knowledge of hospitality
• Service excellence

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS