主要功能和职责:

To establish a high degree of excellent in our Guest rooms, suites and corridors, ensuring the

Customer receives only the highest standard of services that are equal to the high level of

Guest and Management expectations.

建立卓越的高标准客房，确保每一位客人得到***标准的服务，以达到客人超越的期望。

JOB RESPONSIBILITIES:

工作职责:

1. Responsible for training of all Room Attendants.

负责本部门员工所有培训。

2. Ensure all floors are stocked properly and adherence to all pars.

确保所有的楼层物品存放适当。

3. Ensure all china, glass and silver is in excellent condition and is maintained at all times.

确保所有的瓷器、玻璃和银器的状况非常好。

4. Ensure the standards of Guest rooms are equal to our high degree of Excellencies.

确保客房高标准的良好状态。

5. Inspect and complete inspection reports.

检查及完善工作报告。

6. Immediately report any damaged scene or any reported by Room Attendant so the

corridors and equipment are kept to the high standards.

立即报告任何损坏的景象（走廊和设备）确保一切保持高的标准。

7. Report any burned out lights, other than what the Room Attendants are to replace.

及时报告灯具的损坏（服务员无法更换的）。

8. Any engineering issues should be reported directly to the Main Linen Room.

任何工程问题直接报告。

9. Ensure Lost & Found items are turned directly in to the Main Linen Room on a daily

basis. These items are never to be left on the floor overnight.

确保当天的遗留及时上缴，不能遗忘在楼层。

10. Keep halls clear of trash, soiled linen, cribs and other Guest service equipment.

确保楼层各区域清洁与整洁。（垃圾，脏布草，各种加床与客用品）

11. Be responsible for the input of all status of Guest rooms.

负责及时输入正确的房态。

12. Ensure Room Attendant is working at all times and that Room Attendants are fully

equipped with the supplies that they need to take care of the Guest.

确保楼层服务员工作期间,提供及时的充分的备品，以方便提供服务。

13. Exhibit a high degree of gracious hospitality, greet Customers at all times and exhibit

philosophy of one-stop shopping.

盛情款待迎接每一位入住的客人。

14. Complete any special assignment, directed by the Housekeeping Manager or the

Director of Services promptly.

及时完成客房经理或服务总监所指派的特殊工作。

15. Housekeeping supervisors will be responsible for reporting the performance of

associates in their area to the Housekeeping Manager and the Director of Services.

客房主管将负责的报告员工的工作表现。

上班地址：上海市西藏中路555号