The Job

The Flagship Store General Manager is responsible for daily operation of the store, including product strategy and product execution of retail and grocery business of the store as well as the daily operation of our restaurant business. We are constantly thinking of innovative and exciting ways to engage our customers and operate at the forefront of the natural food industry. So whether it’s from a product positioning perspective, establish customer relationship or building strong connection with corporate offices near by, your role is to take ownership of the store performance. Coaching the team, lead by example, never stop looking for better way to do things and sharing what him/her are passionate about.

旗舰店总经理职位的主要职责是负责门店的日常营运，包括零售产品和餐饮产品的战略、执行、门店的正常营运日常。我们一直在尝试创新和有趣的方式吸引我们的顾客加入到真实好食行业的最前端。因此，无论是从产品定位的角度，还是建立顾客关系或走进附近办公室方面，作为总经理的职责，就是要不断提升门店营运表现。我们希望你能乐于指导团队伙伴，以身作则，并坚持寻找更优化的方式做事，以及和伙伴们分享他/她所热衷的事情。

Responsibilities Include, But Are Not Limited To:

？ Coach, develop and motivate team and maximize every individual’s potential

？ Maximize sales by driving sales and service, operation and product through the team

？ Ensure all visual merchandising and layout are adhered to and influences to market requirements

？ Drives a non-aggressive, story telling sales culture that knows when to optimize on situations

？ Making sure the whole store is a safe environment for both guests and team, and is the primary key holder and may be called to the store before, during or after business hours in the event of an emergency.

？ Works closely with culinary team to be the food safety and quality gatekeeper.

？ Deliver superior service and maximize customer satisfaction

？ Has a deep understanding of global and Chinese food trends, allowing for data-driven decision making

？ Deeply understands our target customers and is able to choose products and set selling methods that are nuanced and effective

？ Individual results are directly tied to the financial results and performance of the flagship store.

？ 指导团队、挖掘和激励团队动力，最大限度地发挥每一个人的潜力

？ 通过激励团队，最大限度地带动销售业绩、服务质量、营运效率以及产品质量

？ 保证所有的视觉陈列和产品布局符合市场需求、带动顾客消费

？ 创立一个亲和的、讲故事性的销售文化，并知道何时该优化

？ 确保门店环境安全有序，特别是钥匙持有者，在需要时或紧急情况下，应该在门店开店前、开店期间以及闭店之后打电话确保门店安全。

？ 与门店烹饪团队保持紧密合作，以保证食品安全及食物品质

？ 对全球以及中国餐饮领域有深入了解与间接，并能以数据为导向做决策

？ 深入了解我们目标顾客群体，选择正确的产品，制定明智和有效的销售策略

？ 对于这个职位，门店的财务表现将直接影响个人的工作表现评价

Personality Traits:

1. Extremely detail oriented and diligent

2. Very collaborative and has great communication skills

3. Takes ownership in everything he/she touches

4. Innovative thinking process and open-minded towards change

5. Agile mentality and quick to learn and adapt

6. Driven and has high standards for him/herself

7. A hands-on work attitude

8. Enjoys working with others

9. Thrives under pressure

1. 非常细节及勤奋

2. 擅长团队合作、良好的沟通技能

3. 对工作认真负责，很强的责任感

4. 有创新的思维方式，对改革持开放的态度

5. 思维敏捷、学习和适应能力强

6. 对自己有很高的要求

7. 务实的工作态度

8. 喜欢和别人一起工作

9. 能适应高压力工作环境

Must Have Qualifications:

1. Proven work experience as a restaurant manager, restaurant GM or retail store GM

2. Extensive food and beverage knowledge, including HACCAP

3. Has previously managed or been responsible for departmental P&L performance

4. Strong leadership, motivational and people skill.

5. Strong data-driven quantitative analytical skills

6. Has working experiences both in China and Western markets, particularly those that are strongly inclined towards natural foods (U.S., Western Europe, Australia, etc)

7. Understands the Chinese market’s nuanced customer behaviors, preferences and trends

8. Exceptional organizational and coordination ability coupled with a rigorous pursuit of excellence

9. Strong ability to identify areas of improvement and inefficiencies

10. Has a high level of independence, willingness to make decisions and strong entrepreneurial drive

11. Speak Chinese conversationally

？ 有餐厅店长/店总经理或零售店长/店总经理工作经验

？ 丰富的食品和饮料知识，包括HACCAP

？ 有过管理或编写部门P&L经验

？ 较强的领导力、激励技能以及人际关系能力

？ 较强的数据分析能力

？ 有西方市场及中国市场的工作经验，特别是自然好食行业发达的国家（美国、欧洲、澳大利亚等）

？ 对中国消费者的消费方式、习惯及爱好有深入了解

？ 卓越的组织协调能力和追求卓越的态度

？ 善于发现问题并改进优化的能力，改善效率的能力

？ 高度的独立性、决策能力、很强的进取心

？ 能够用中文口语沟通交流

Nice to Have Qualifications:

1. Has working experience at leading natural and organic food companies, particularly in Western markets

2. Has entrepreneurial experience and previously has worked in a start-up environment

3. Speaks, reads and writes Chinese fluently

？ 在知名的自然有机食品公司工作的经验，特别是欧洲市场

？ 有初创公司工作经验，特别是创业经验

？ 能够流利地使用中文读写交流

上班地址：新天地湖滨道商圈