Job Title: Field Service Engineer Lab. Equipment
Requisition: 133504BR
Reporting to: Sr. Manager, Service Switzerland
Division: ULS
 

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of
a team that values performance, quality and innovation. As part of a successful, growing
global organization you will be encouraged to perform at your best. With revenues of $25
billion and the largest investment in R&D in the industry, we give our people the resources
and opportunities to make significant contributions to the world.

 
 
Responsibilities:

 

• Responsible to deliver all Service activities: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Line etc.. for achieving Satisfied customer becoming loyal customers, Highest first time fix rates / lowest mean time to repair, Lowest repeated call rates
• Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
• Performs all Service Activities in line with internal rules and customer regulations
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using TMO instruments. Actively promote our contract products.
• Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible
• Follow our ethical business conduct guidance.
• Is responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others).
• Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) 
• Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

• Professional background in Mechanics and Electronics or related subjects
• Minimum 2-3 years experience in the technical customer service area
• Fluent in French, both verbal and written
• Good English skills, both verbal and written
• Knowledge in German is an advantage
• Strong problem solving skills
• Good verbal and written communication skills, ability to work across all levels, functions and regions
• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
• Excellent inter-personal, self-motivational and negotiating skills
• PC skills
• Valid Driving License
• Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.