Responsibilities:

1.Prepares for a trip by studying drawings, schematics, manuals and other pertinent information to determine the best solution and proper tools for system set up or problem resolution.

2.Consults with customers, field service dispatchers/supervisors and mentors to define the scope of work for projects.

3.Performs and may oversee the installation or replacement of equipment and control software.

4.Repairs, replaces or modifies equipment utilizing the knowledge of electrical and/or mechanical systems, along with using standard test instruments and hand tools.

5.Uses EControls hardware and software to analyze malfunctions, configure systems and tune/adjust dynamics.

6.Instructs customers in operating and servicing EControls equipment and associated scope of supply.

7.Consults with engineering to resolve problems in order to meet or exceed customer expectations.

8.Prepares service/warranty reports and other relevant job-related paperwork for customers and internal distribution in a timely manner.

9.Escalate product improvement opportunities and customer feedback to engineering and management.

10.Ensure that open items remaining after returning from job site are properly communicated or handed-over to the appropriate parties.

11.Works with field service dispatchers/supervisors to define timeline and travel logistics.

12.Periodically performs corrective and preventative maintenance of installed equipment.

Qualifications:

1.Basic understanding of EControls products and applications.

2.Ability to work with personal computers and basic software applications.

3.Ability to understand and apply basic system concepts.

4.Able to meet customer needs under minimal supervision.

5.Basic knowledge in specialized technical field or product family or wide spectrum of general knowledge.

6.Ability to work under minimal supervision.

7.Basic English verbal and written communication skills (some reports, procedures, etc.).

8.Ability to work effectively under tight deadlines and pressure.

9.Basic skills in problem solving and trouble-shooting.

10.Ability to communicate with different cultures.

11.Demonstrated commitment to quality and professionalism.

上班地址：杭州经济技术开发区23号大街77号