You are a life-long learner excited by complex and diverse challenges and believe in putting the customer first. With over 1000 customer facing colleagues distributed over the globe, our customers rely on us to help them select and use the right products to move science forward. Now is an exciting time to join our Genetic Sciences business where your expertise will help a diverse customer group to keep their instruments up and running, enabling them to focus on their critical research and other essential business activities. Our technology is used to help solve the world’s toughest challenges from the fight against COVID-19 to Zika to many others.
 
 
 
The job:
Join us as a Field Application Specialist (FAS) and assist us in our mission to become the world leader in serving science. As a global company, we can offer you many different career pathways, plus extensive resources and training opportunities to help you develop an exciting career.

As a Field Application Specialist (FAS) on our Real Time PCR (RT-PCR) Team you will provide scientific guidance, applications support and troubleshooting, plus training to customers on our Applied Biosystems RT-PCR related products, which include medium and high value benchtop instruments, plus a wide range of chemical reagents. You will also work closely with our wider sales team throughout the sales process, supporting them with your specialist scientific and technical knowledge to help them win new business and expand our market share.

You will support the customer in-person at their lab, and by phone and email, serving as a trusted expert. In doing so, you will help to increase customer satisfaction and loyalty and contribute to the overall success of the business.
This is a field-based role, involving extensive travel across the UK on a weekly basis. You will also occasionally support customers in the Benelux (Belgium, Netherlands, Luxemburg), Nordics (Denmark, Norway, Sweden, Finland) or Baltic countries (Latvia, Lithuania & Estonia). When not travelling, you will be able to work from home.
 
 
What will you do?
 

• Provide on-site and remote scientific application support & training support to our customers on our RT-PCR products
• Perform product demonstrations and training at customer or company sites
• Diagnose & resolve product performance problems and customer queries/complaints
• Accompany company sales representatives on sales calls to customer laboratories to provide technical and applications assistance in response to customer inquiries
• Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
• Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in RT-PCR and related subjects
• Demonstrate a commitment to excellent customer service

• Degree in Biology, Biotechnology, Biomedical Sciences, Genetics, Molecular Biology, Biochemistry or similar (Masters or PhD preferable)- we accept graduates
• laboratory experience with knowledge of Molecular Biology techniques and related products, instruments and applications beneficial
• Experience and knowledge of Applied Biosystems Real-Time PCR Systems preferred (but not essential)
• Experience in presenting technical materials in written and verbal form
• Customer-facing experience an asset, with the empathy to understand customer concerns
• Able to communicate effectively with and support people with varying levels of technical knowledge and expertise
• Flexible and able to improvise and adjust to any situation
• You have good computer and/or IT skills and have an interest for cutting edge technology.
• Willingness to travel extensively on a weekly basis (up to 75%), including frequent overnights
• Fluent in English
• Driving license

• Competitive package
• Company car
• Excellent benefits - Private healthcare, contributory pension scheme, life assurance + flexible additional benefits.
• 25 days annual holiday
• Training, career progression and opportunities within a world leader in serving science.

 
About us:
 
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.
 
Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon
 
With Thermo Fisher Scientic, it’s not just a career.  It’s a chance to realise your best – professionally and personally.
 
Apply today!
 
http://jobs.thermofisher.com


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