Sartorius Bioanalytics China is seeking Field Application Scientists to cover our Bioanalytics Cell Analysis Platforms including IncuCyte and IntelliCyt for Greater China including mainland, HK and Taiwan. Our platforms are leaders in the field of cell analysis. Our goal is to provide tools that deliver meaningful improvements to mission critical processes that impact human healthcare. These include immuno cell therapy, immuno oncology, therapeutic antibody and small molecule discovery, vaccine manufacturing, protein expression and other settings where viruses and the immune system play a significant role.

Responsibilities:

• Accompanies Sales Representatives on sales calls in customer laboratories to provide technical and applications assistance in response to customer inquiries. Performs technical seminars and presentations that promote the use of the product. Partners with regional sales teams in answering questions regarding the technology.
• Plans, Supports and executes product demonstrations in the field through telephone, email and on-site visits with an exceptional level of technical expertise on all platforms. Provision of professional post demo reports for customer presentation.
• Provides application and workflow support in the installation, optimization and maintenance of the company’s hardware, software and reagents at customer sites to ensure the systems are functioning according to specifications and exceeding customer expectations.
• Provides initial applications training to customers in their laboratories or at the company training center. Provides ongoing post-sales support of customer inquiries concerning product, workflow, and technical adoption through phone, email and on-site customer visits.
• Provide first line troubleshooting and technical support for existing customers.
• Records and reports any necessary adaptations or modifications to experimental methods to achieve technical objectives; critically analyzes complex data; interprets and integrates experiment results within project and company objectives; determines project directives based on data analysis, and maintains complete and thorough documentation in accordance with relevant IntelliCyt and IncuCyte required standards as well as other international standards
• Acts as a liaison between customers, sales and product management, and as such, will be expected to conduct themselves in a professional manner, establishing credibility and trust with current and prospective clients.
• Maintains a high level of professional expertise through familiarity with current scientific literature, competing technologies and/or products and attendance of scientific seminars and meetings. Communicates the significance of recent scientific developments to peer group.
• Record and manage all customer activities in Salesforce.com CRM
• Present both oral and poster presentations at scientific conferences
• Participate and attend sales and marketing meetings, as required.
• Significant travel to customer sites.
• The candidate may be required to perform other related duties as required and/or assigned.

• Contribution is measured through, but not limited to, contribution to sales, successful integration of systems into customer workflows including customer satisfaction, enhancement of the level of scientific proficiency within the company and contributions to scientific content including publications, application notes, and white papers.

• To be successful in this position, you will need to be a creative, thorough scientist and a highly motivated self-starter. You should enjoy using software to manipulate and present experimental data.
• Master’s Degree with a minimum of 3 years industry experience, PhD is preferred. Prior Field Applications support role in a life sciences company is highly desirable.
• Requirement for proficiency in English verbal and written communication
• Laboratory experience in one or more of the following is required: cell based assay development, cellular and molecular biology, cellular immunology, high-content cellular analysis, cell surface and intracellular fluorescence labeling, high throughput screening, flow cytometry. Preference will be given to customers who have gained this experience working within or alongside the Biotech and Pharma industries.
• Experience in presenting technical materials in written and verbal form is critical with particular emphasis on clear, professional interactions with customers.
• Demonstrated ability to read, analyze, and interpret common scientific and technical journals.
• Demonstrated ability to respond to common inquiries or complaints from customers, compliance offices, or members of the scientific community in a clear and confident manner.
• lexible with outstanding time management skills

• The candidate will be expected to work both autonomously and with the different Sartorius teams. Has contact with all levels of company employees as well as frequent interaction with customers. Candidate will be responsible for supporting the Bioanalytics portfolio in the APAC region.

• Works in a laboratory environment. Is required to lift up to 60 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Flexible and frequent travel required (50%-60%).
  

上班地址：上海市张江高科技园区金科路4560号1号楼北楼3层