Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. As Field Application Consultant Expert in EMEAI Sales, Diagnostics & Genomics group you support that journey helping our customers in the Pathology laboratories. We provide timely and high quality diagnosis within cancer diagnostic trough trusted answers and insights that advance the quality of life. We are passion to lead, win and grow as One Agilent in a culture as welcome feedback, recognize our successes and continuously develop.

Main responsibilities :

DGG- Pathology Field Application Consultant Expert.

*Preparation of demo/training layouts

*Customer visits in country where based:

-Customer trainings and demos of products

-Internal trainings on products (sales team)

-Collaborate with Sales- and Marketing organization in the promotion of products

-Demonstrations and participation in clinical sessions (with Pathologists) as consultants

*Adaptation of products to customers needs where agreed and approved by Sales, FACE and Customer

*Reagent optimization where agreed and approved by Sales, FACE and Customer

*Preparation/translation for user guides and instrumentation manuals where needed

*Customer Technical Support: Handle customer complaints and inquiries in collaboration with local sales, service and TSG (Technical Service Group) in compliance with global complainthandling process

*Internal Technical Support: Collaborations with other departments to prepare specific technical documentation for tenders

Drive seminars and special trainings for customers (technician, pathologists, others lab stakeholders)

*Attendance to congresses and meetings

*SAP discipline -- closing SO's (Service Orders) and time registration

*Attendance to Sales- and FACE meetings and preparation of presentations when required

*Attendance to FACE trainings in Glostrup, WebEx and T-cons

*Manage assigned trainings/demos from Mgr.

*Report the result of actions (trainings, demos and technical support)

*Ensure global guidelines and best practice are adopted and adhered to