Facility Project Manager
H&MHo chi minh cityUpdate time: November 27,2019
Job Description
Plan
- Ensure FM operations according to the Country/Market FM Strategy and the agreed FM Service Scope for all brands.
- Liaise with Internal Area Stakeholders and New Business teams to safeguard that FM is considered in initiatives and developments.
- Set Area/Store Requirements for the FM Services to maximize selling and to minimize long term cost together with relevant Internal Area Stakeholders and New Business teams based on the Global Requirements, Country Requirements and local legislation.
- Ensure that specific business needs are considered in the requirements while striving to keep alignment and harmonization between Areas and between different brands.
- Create and maintain FM plans containing activities to meet requirements for the Stores and other properties, balancing scheduled and reactive work.
- Responsible for the Area FM budget, together with the Area Manager and Country Facility Manager, based on agreed requirements and planned activities.
- Set goals on relevant KPIs in line with Country goals
Deliver operational service and projects:
- Drive procurement process for Area FM contracts within the agreed FM Service scope according to guidelines and agreed signatory authority.
- Secure contract documentation including changes.
- Secure the FM Service delivery to the Stores and other properties for H&M Group based on the agreed Requirements and planned activities.
- Ensure contractual compliance for FM Service delivery from External Service Provider and Landlords by active performance management with minimized impact to customers, staff and store operations.
- Communicate Area initiatives and developments for H&M Group which will have an impact on FM to the Stores and other properties.
- Provide operational input for new stores and rebuilds in order to secure cost and quality levels
- Act as an active receiver for new stores and rebuilds by giving quality feedback in order to secure operational service delivery.
- Execute agreed initiatives and projects for the Area and New Business.
Follow up and improve
- Monitor and follow up cost performance on Store and Area level based on actual versus budget, including forecasts.
- Monitor and follow up quality performance on Store and Area level based on predefined quality measures.
- Ensure FM Scorecard planning, execution, and follow up.
- Create and execute improvement plans according to cost and quality follow up.
- Collect best practices & learnings from the Stores and communicate this within FM and to relevant Internal Area stakeholders and New Business teams.
- Gather and implement best practices & learnings from Country Facility Manager and other Internal Support functions.
- Drive for improvements and innovation together with External Service Providers.
Training and education
- Educate relevant internal stakeholders (such as store staff and other support functions) in the FM ways of working and expected quality output.
- Educate relevant internal stakeholders on cost conscious mindset to secure condition of the properties.
- Train new FM colleagues in order to secure that experience and know-how is shared throughout the organization.
- Ensure succession planning for your role.
JOB REQUIREMENTS
- Construction/facilities management/engineering degree.
- Minimum 3 years of experience in facilities Management
- Management Level
- Retail Industry experience is a plus
- English Proficiency
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