JOB SPECIFICATION职位要求 :

Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Assists associates in understanding guests ever-changing needs and expectations, and how to exceed them.

• Solicits feedback for continuous improvement.

• Stays readily available/approachable for all associates.

• Takes proactive approaches when dealing with associate concerns.

• Extends professionalism and courtesy to associates at all times.

• Demonstrates knowledge of the brand specific culture.

• Ensures that all associates, team leaders (if applicable) and manager(s) understand the brand specific philosophy.

• Ensures all team members meet or exceed all hospitality requirements.

• Understands associates ever-changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that result in successes as well as failures.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Follows property specific second effort and recovery plan.

• Ensures goals are being translated to the team as they relate to guest tracking and productivity.

• Understands ES/GSS results and develops game plans to attack need areas and expand on the strengths.

• Motivates and encourages staff to solve guest and associate related concerns.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Publishes all GSS results in a timely fashion including all GSS forms, comment cards and guest letters.

• Responds timely to customer service department request.

• Ensures barriers to achieving these goals are being discussed and resolved by the team.

Language 语言能力:

High school diploma/G.E.D. equivalent 大专以及以上学历

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. 作为一家平等雇佣的雇主，万豪国际集团承诺雇佣不同背景的员工并支持多元包容的文化。

上班地址：上海市西藏中路555号