公司简介
全球冠以凯宾斯基之名的杰出饭店日渐增加，令人深感自豪。作为欧洲历史悠久的豪华饭店集团，我们致力于以尽善尽美的欧式风格为客人打造难忘的旅行体验。我们坚信生活必须深具品味。
Since 1897, our employees have been a part of creating history around the world. From historic buildings to the avant-garde of modern architecture, our properties are the setting for some of life’s moments.
自 1897 年以来，我们的员工始终成为世界各地历史缔造者的一员。从历史悠久的建筑物到时尚前卫的现代化建筑，我们的饭店见证了一段发展历程中十分辉煌的时刻。
The Kempinski Hotel Chongqing will have 431 rooms and suites. It will aim to attract local, national and international travelers with extensive meeting and conference facilities, and a 24-hour business centre. The hotel will have a selection of fine dining and informal restaurants, offering Chinese, Western and Italian cuisine, as well as Kempinski’s famed Paulaner Breuhaus micro-brewery. In addition, the hotel will have a luxurious spa and fitness area.
重庆凯宾斯基酒店拥有 431间客房及套房。我们旨在用广泛的会议场所，会议设施及24 小时营业的商务中心来吸引当地、国内和国际的旅行者。饭店将提供多类选择的美味食肆以及休闲餐厅，如中式，西式和意大利式美食，同时还有凯宾斯基著名的普拉那啤酒屋。此外，重庆凯宾斯基酒店还拥有一个豪华的水疗以及健身区。
Kempinski Hotel Chongqing is located within the CBD of Nanping district which beside the Bridge of Yangtze river. On the other side of the river, it’s the traditional commercial area- Jie Fangbei. Kempinski Hotel is merely 3 km from Railway Station Caiyuanba and 8 km away from North Railway Station; and 26 km from Jiangbei National Airport, 4km from port Chaotianmen.
重庆凯宾斯基酒店位于重庆泛CBD南区内，雄踞长江大桥南桥头，与重庆传统商业核心区解放碑一江之隔，距菜园坝火车站仅3公里，距重庆火车北站8公里，距江北国际机场26公里，距朝天门码头4公里。
岗位职责 职责相符度：5分 (高) /1人反馈
对酒店资讯有完整的了解，如：整个酒店的特色，服务，各场所营业时间。所有房型，房号，房间布局，家具陈设，摆放位置。所有房价，打包价，促销价。每日房数，预期到店数，预期离店数. 任何一天的可卖房。团队的每日活动安排
Knowledge of all hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled daily group activities.
了解并遵循酒店及部门的各项规章制度。
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
跟主管一起回顾每日工作安排及重要事情
Meet with supervisor to review daily assignments and priorities.
跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜。
Meet with departing Front Desk Agent to review business status and follow up items.
依照已有的标准流程使用所有的电脑操作系统。
Access all function of computer system according to established procedures and standards.
工作区域准备好必要的物品，并且在整个班次期间都保持整洁。
Set up workstation with necessary supplies; maintain cleanliness throughout shift.
接听部门电话时需在三声之内接起，使用正确的问候语及电话礼仪。
Answer department telephone within three rings, using correct greeting and telephone etiquette.
跟所有接洽过的客人建立积极的宾客关系。
Promote positive guest relations to all individuals approaching the Front Desk.
礼貌的为他人提供所需要的信息。
Accommodate all requests for information in a congenial manner.
依照酒店制定的要求为客人办理登记入住
Process all guest check-ins according to established hotel requirements:
补充说明
专科毕业
College graduate.
接受过一些学院或服务行业的培训
Some college or training in hospitality industry.
前台及收银工作经历
Previous experience as Front Desk Agent and Cashiering experience.
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