Responsibilities

• Provide Technical support directly or via our Distribution partners to NXP customers, across the complete development cycle from architecture to production.

• Manage & diagnose customer issues, collect debug logs from customer setups, be able to replicate and analyze customer issues to propose solutions

• Work with technical and project management groups inside NXP to:

• Resolve customers and field issues

• Improve products, tools and other deliverables.

• Work closely with the local Sales team and Distribution FAE’s to provide pre-sales support and technical presentations regarding product strategy and roadmaps, features, industry technology and competitive positioning.

• Understand fundamentally what the customer trying to achieve in terms of their design objectives and the problems they are trying to solve. Against this deliver our proposed solutions including key value propositions (against competition where appropriate) to key technical and managerial stakeholders.

• Define demonstration scenarios for industry events or individual customer meetings, contribute to their implementation and delivery.

• Collect customer feedback and provide input to Marketing for design requirements, product enhancements, new product opportunities relating to the development and execution of product features, technical demonstrations, presentations, marketing collateral and sales tools.

• Fully understand and articulate to others how 3rd party ecosystem solutions can position NXP in the best possible manner.

• Deliver internally and to our Distribution partners ongoing formal and informal knowledge sharing and product positioning that helps assigned accounts understand the operational, financial, and business impact of NXP solutions within their practice areas

• Successfully build trusted relationships with sales team members, business lines, partners and customers in support of sales team objectives.

Key Personal and Technical Attributes

• Bachelor’s/Master’s Degree in Electrical Engineering.

• Previous experience in a Semiconductor Applications role and/or OEM design role (min 5yrs in either.)

• Expert Knowledge and practical experience (ideally H/W & S/W) of WLAN (802.11g,n,ac & 802.11ax).

• Wider Wireless knowledge in areas such as BT, Zigbee etc and associated topics such as interop and coexistence is an advantage.

• Previous exposure to embedded software support, including RTOS and Linux environments.

• A fluent English speaker with excellent communication skills, both verbal and written, including the ability to simply and clearly explain complex technical topics and concepts. Comfortable presenting in a wide variety of situations such as presenting to customers, public speaking at industry events or running internal and external training sessions.

• Accepts responsibility, is self-motivated and accountable for driving business oriented results such as design-wins as well as owning technical issues seeing them through to a conclusion..

• Ideally with a Project Management / detail oriented approach to supporting customer projects and dealing with technical issues and escalations.

• Flexible in nature, adapting easily to changing plans and situations, comfortable with travel and diverse working conditions.

• Is aware of cultural differences and adapts his/her behavior accordingly.

• Feels challenged by initiating and driving innovations.

• Comfortable working in a target driven environment/working with revenue targets, raising the bar to meet (quarterly) targets and enhance the company’s market share.

• High level of integrity, credibility, tenacity and a commitment to excellence.

• Curious in nature particularly in areas such as technology evolution, changing market dynamics and customer needs, along with competition and ecosystem providers. Being a self-learner with a desire for constant personal development.
  

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