• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

  根据部门的标准和程序，提供高品质的餐饮服务

• Communicates to his/her superior any difficulties, guest comments and other relevant information

  与上级交流疑难问题、客人评价和其他相关问题

• Establishes and maintains effective employee working relationships

  建立和维持有效的工作关系

• Attends and participates in daily briefings and other meetings as scheduled

  根据日程安排参加每日例会和其他会议

• Attends and participates in training sessions as scheduled

  根据安排参加培训

• Prepares for service by ensuring:

  作好服务准备工作确保作到以下几方面：

  • Grooming is impeccable and in accordance with ICHG personal presentation standards

    根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表

  • Equipment is clean

    干净的设备

  • Equipment is sorted and stored

    设备的分类和储存

  • Glassware is polished

    光亮的玻璃器具

  • Requirements for special occasions are ready

    准备特别场合的必要用具

  • Music is on

    合适音量的背景音乐

  • Lighting is on

    合适的照明灯光

  • Outlet is ready for service and guest comfort

    做好餐厅的准备工作以便提供服务和款待客人

• Carries out effective service by ensuring:

  提供高效的服务，确保做到：

  • Guests are greeted and seated

    问候和带领客人入座

  • Explaining and up-selling daily beverage specials

    解释和出售每日的特色酒水

  • Processing food orders accurately

    准确处理食物点菜单

  • Using trays and tray jacks effectively

    有效运用托盘和托盘架

  • Quickly taking food and beverage orders

    迅速的为客人点食物 和酒水

  • Ensuring payment methods are handled accurately

    准确的处理付款

  • Ensuring working areas are cleaned and re-set quickly

  • 快速的清洁和重新布置工作区域

  • Ensuring the bar is clean

    确保酒吧的清洁

  • Regularly cleaning ashtrays

    经常为客人有规律的更换烟缸

  • Conversing with Guests in relation to the food and beverage products

    与客人交流食物和酒水的问题

• Carries out effective beverage service by ensuring:

  提供高效的酒水服务应确保做到：

  • Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations

    推销酒水并随时为客人添加酒水，遵守酒水服务制度

  • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine

    与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒

  • Promoting and selling cocktails to guests

    向顾客推销和销售鸡尾酒

  • 
    Making and presenting cocktails

    制作和服务鸡尾酒

  • Coffee and tea is served hot and in accordance with standard

    根据标准供应热的咖啡和茶

• Take appropriate action to resolve guest complaints

  采取适当的措施解决客人的抱怨

• Food and beverage stock is stored in relation to hotel procedures

  根据酒店的程序储存食物和酒水

• Performs related duties and special projects as assigned

  完成所分配的相关的任务和特殊的工作

上班地址：浦东新区