F&B Attendant

 

Sets up, prepares and maintains the dining rooms in line with the commercial offer and guest expectations

 

What is in it for you:

 

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

 

What you will be doing: 

 

•  Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request
•  Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed

 

Professional techniques / Production

 

• Helps set up the meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift
• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel
• Keeps working areas clean
• Maintains the stocks of products available for guests
•  Tidies the storage area every day
•  Keeps equipment in the point of sale in good condition, signalling any need for technical intervention
• Informs appropriate departments of any changes in organisation
•  Takes part in the briefing and debriefing meetings before and after the work shift
• Knows the basic features of the seminar and meetings offer

 

  Hygiene / Personal safety / Environment

• Ensure proper care of all equipment and furniture such as computer, calculators, general office equipment assigned to you and to associates reporting to you
• Be well familiar with hotel’s policies and procedures; well acquainted with the physical layout of the Hotel and should acquire a sound knowledge in hotel’s emergency procedures in regard to fire, medical, bomb threats, blackout and evacuation
• Wear appropriate business attire (as per Hotel policy) and ensure a proper appearance so as to represent the hotel in the best way

 

• The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by Heartists holding this job title. Additional to the above-mentioned requirements a Heartist will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

 

Your experience and skills include:

 

• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer software
   

Your team and working environment:

 

Supportive to your team and create an open environment where ideas are welcomed and Trust is instilled.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/