Executive Assistant Manager
AccorHa noiUpdate time: February 14,2022
Job Description
Job Description
Work Experience
Benefits
- Develop, recommend, implement and manage the operational department’s annual and long term goals
- Conduct daily briefing with management on current key activities
- Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
- Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary
- Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
- Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention
- Represent the Brand in projecting a credible image to the market, residents and colleagues alike
- Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
- Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines
- Be visible around the hotel and show an active interest in our colleagues’ welfare
- Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative
- Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications
Work Experience
- Bachelor’s Degree from a reputable hospitality school preferred
- Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity
- High degree of professionalism with strong understanding of hotel operations and business acumen
- Excellent reading, writing and oral proficiency in English language
- Ability to communicate in a local language where the hotel operates is desirable
- Strong working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Ability to lead expatriates and local colleagues effectively
- Excellent communication and customer contact skills
- Results and service oriented with an eye for details
Benefits
- Competitive salary & service charge
- 12 annual leaves per year
- Working 9 hours per day, 5 days per week
- Social insurance, medical insurance, unemployment insurance
- 24/7 health care and accident insurance during the term of labor contract
- Annual staff outing
- Accor Training & Career Development
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