Exams Operations Officer (Assessment Solutions) CHI-413

ABOUT THE DEPARTMENT/TEAM

British Council Guangzhou is looking for a new headcount for Exams Operations Officer (Assessment Solutions) due to of the team.

China is one of Council’s largest exams operations, delivering extensive international exams to individuals, institutions, schools and corporate clients in mainland China. Core tests we administer include IELTS, a wide range of academic and professional qualifications (Distribution Exams stream) and Aptis.

WHAT YOU WILL BE DOING AND WHY

This post sits within the Aptis operations team and reports to Exams Operations Manager (Assessment Solutions). You will provide high quality and professional service delivery of British Council assessment products, with a particular focus on the Aptis tests, to clients and candidates in mainland China, ensuring exam services are delivered in full compliance with all relevant national and corporate standards as well as requirements from clients outlined in sales service agreements. You will support the management of positive relationships with clients, candidates and other related stakeholders.

WHAT IS INTERESTING ABOUT IT

You will be given in managing end to end and take ownership of the entire process. You can take pride in the fact that you will work closely with Sales, Marketing and Exams IT teams in China, and communicate with product team to ensure professional service delivery to clients and candidates.

WHAT WE ARE LOOKING FOR

You will have degree in relevant field with English C1 (Aptis, IELTS 6.5 or equivalent) and Chinese C1 (HSK 5 or equivalent). You will have demonstrable experience of administration management, customer services, project management and people management

EMPLOYMENT BENEFITS

• Band 5 (from a min of CNY 9,000 per month)

• 22 days of paid Annual Leave

• Accident Insurance, Life Insurance, Supplementary Medical Insurance and Overseas Business Travel Insurance

• Supplementary pension saving scheme available after 2 years' consecutive service

• Social Security Insurance and Housing Fund

In return, the British Council offers an international working environment and growth prospects for the future as part of a rapidly expanding organisation.

Start Date: As soon as possible

Closing Date: 10 April 2019 (23:59 UK time)

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This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

KINDLY TAKE NOTE

While various measures have been put in place by the government to help curb pollution in China, there are still potential health issues associated with the poorer air quality. The British Council does its utmost to provide a working environment that minimises employees’ exposure to pollutants, however, anyone wishing to work in the cities of Shanghai, Beijing, Guangzhou or Chongqing should be aware of the situation.

上班地址：广州市天河路208号粤海天河城大厦7楼708室