Job Purpose:

To build better visibility in business operation and provide strong support to both Brand Activation and Trade Marketing in Premium BU EC.

Key Responsibilities and Job-Related Characteristics:

1. Business Operation (Marketing)

• Free goods central management: help Sales & Marketing team collect free goods full year forecast and monthly update to WS team; help marketing team to operate FG order in system, and responsible for the on-time delivery.
• POSM central management: help marketing team to operate PR order in system. Work with procurement team and sales team to ensure the on-time delivery.
• Finance operation: help marketing team to operate PO, contract and payment process in system.
• EC assets assistance: help to categorize visual assets by working with marketing team.
• SKU information management: help Sales & Marketing team to collect/apply the necessary documents for SKU management, eg. Customs declaration, CIQ certificate, authority letter, issue stamped notification on price adjustment to customer, etc.

2. Business Operation (Sales)

• Manage customers complaints by consulting PR team, brand team, logistic team if necessary.
• Support Tmall sales manager to make orders and communicate with WS team to know the progress.
• NPL on-site assistance: Monitor incoming inventory and give Sales team a heads-up in advance, apply for sample.
• On-site payment assistance: Follow up with payment status to Sales team and their customers.
• On-site execution reassurance: Help sales and TP check the pricing of platforms and POP stores, especially during big promotions.

3. Report Operation (Data Intelligence)

• Responsible for offtake data refresh and SKU mapping checking & update.
• Responsible for new SKU information management, and update mapping for CRM database.
• Help to ensure price guideline accuracy by checking missing products price update status in the guideline, and feedback to pricing team.

Requirements:

• 2 years above working experience in sales operation, trade marketing, or business development in FMCG industry
• Detail focused and reliable.
• Open-minded and passionate; strong interpersonal and influencing skills
• Fluent English and Mandarin both in written and spoken
• University graduate with bachelor degree or above

上班地址：上海市湖滨路168号企业天地商业中心3号楼15楼