Senior Service Consultant

EF English Centers

Guangzhou, China

Report to: Center Operations Manager

Synopsis:

Senior Service Consultant is responsible for assisting students to successfully reach their learning objectives and ensuring student satisfaction. Senior Service Specialist liaises with Course Consultant and is responsible for contributing to retention revenue and refund control as a result of educational success and students’ satisfaction. Senior Service Specialist provides students with tailor-made study advice within the framework of Learn, Try, Apply, Certify learning methodology and helps students set and meet their learning goals throughout their study course. Level of English required for this role is at or above Upper-Intermediate stage.

Supervision:

Reports directly to Centre General Manager with support and guidance provided by the Regional Service Manager.

Roles and responsibilities:

• Ensure new students understand and implement EF’s learning approach
• Help students plan and review study progress according to EF’s learning approach
• Give students study advice within the framework of EF’s learning approach and motivate students to help them reach their study goals
• Keep students informed and updated on changes within the center
• Help students utilize class booking tools and other study tools
• Collect student feedback and cooperate with relevant colleagues to promptly solve issues
• Liaise with Course Consultants with regard to potential course extension, renewals and referral follow-up
• Organize and coordinate center events to increase student satisfaction and drive retention
• Complete all administrative duties to a high standard as required
  

Career plan:

This is a position for people who want to develop communication skills, team work, customer service delivery and time management skills. In this position, people are able to work with variety groups of people internally and externally. Also, people in this position are able to practice their problem solving and interpersonal skills. Career progression can lead in a number of directions including Educational Services, more senior Operations roles or Sales.

关于英孚教育

英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚教育致力于长足扎根中国市场，曾担任2008年北京奥运会语言培训服务提供商。自1988年以来，英孚已经支持服务六届奥运会，包括2018年平昌冬季奥运会和即将要举办的2020年东京奥运会。英孚还发布了全球英语熟练度报告（www.ef.com/epi）,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。

About EF Education First

Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF (www.ef.com) has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index (www.ef.com/epi) measuring the English ability of adults in countries across the world.

上班地址：天津市滨海新区