ARE YOU A NATURAL BORN LEADER? THEN IS IT TIME TO MAKE YOUR MARK ON ONE OF THE LARGEST HOTEL CHAINS IN THE WORLD?

AccorHotels are seeking motivated, highly engaging and passionate Full-Time Duty Manager to join our Team at Peppers Beacon Queenstown.

Overlooking picturesque Lake Wakatipu and a stroll from the heart of Queenstown, Peppers Beacon attracts a mix of Kiwi and international guests in search of year round adventure. Admire spectacular views of the Remarkables Mountains while you work, and when you’re not you can either enjoy the perks of the best peaks with skiing New Zealand’s most sensational ski fields during the winter or enjoy the amazing and stunning endless outdoor adventures during summer!

We are providing the opportunity to grow a career with AccorHotels and in doing so we aim to attract the best talented and passionate people who have an aspiration to be the very best they can in the field of genuine and exceptional guest service.

As Duty Manager they will deliver rich and personal experiences to our guests, from the heart - driving a strong service culture and overseeing all aspects of the Guest Services operations, including but not limited to, reception and concierge. This position will be responsible to oversee the hotel in the absence of senior managers. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to one of the world's most international renowned and reputable hotel brands.  Ideally, you will have at least 1-2 years’ experience in an upscale hotel, resort or equivalent environment as a Duty Manager or similar leadership capacity.

You will be a true team player and superb mentor who can problem solve with the capability to turn challenges into opportunities. Your exposure to wider hotel and resort operations alongside experiences partnering with operations will be key to your success. With strong communication skills and the ability to think outside the box, you will also be physically fit and able to lift luggage and other items as needed to assist guests. You must hold the appropriate work rights to work within New Zealand and be flexible to work weekends and evenings as required.

About the Role - main responsibilities included, but not limited to, are:

• Leadership of Front Office team members in the absence of Heads Of Departments as required.
• Ensure guest feedback is recorded accurately and action any service recovery processes in a prompt and efficient manner.
• Work closely with Housekeeping,  Maintenance and the Breakfast Room teams to assist in delivering  excellent standards,  products and services
• As required assist with reservations while ensuring hotel specific SOP's are adhered to at all times
• Ensure all accounting practices and processes are achieved per hotel specific SOP's
• Actively contribute towards reaching agreed hotel performance targets and objectives, both financial and guest sentiment

Key Responsibilities:

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Maintain effective communication, at all times, among all teams
• Coaching and development of team around systems, service delivery, brand standards and culture
• Guest service and problem resolution in a professional manner
• Driving financial targets and soft targets around exceptional guest service
• Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focussed on enhancing the guest journey
• Ensuring a safe and secure environment for guests and colleagues
• Driving colleague engagement and brand pride across the Front Office
• Always adhere to all company policies and procedures
• Report any security issues to senior management immediately
• Take responsibility for extra management tasks, as required, in the absence of senior hotel management
• Conduct stocktake of all Front Office equipment and supplies as required using the correct procedure
• Code and sign all invoices accurately and efficiently as required
• Compliance to all food storage, preparation and hygiene are adhered to at all times
• Ensuring immaculate presentation of the Front Office, both front and back of house areas at all times

Key Attributes:

• This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager.
• A minimum of 1-2 years' experience in similar 4.5 star hotel service environment. This will enrich confidence and the creation of ultimate memorable moments for our guests who are at the heart of everything we do
• Our ideal candidate will have a history of excellent customer service and should have experience in handling guest comments, both positive and negative, extremely well.
• Your ability to make quick decisions within the parameters of the role is critical to ensure that the guest and the hotel are both protected and receiving maximum benefits as a result of any decision reached.
• Applicants should hold a current General Manager's certificate and First Aid Certificate or be in the position to readily obtain one. You will also require a full, clean New Zealand Driver's Licence.
• This is an important role in ensuring that the hotel, as a whole, is operating efficiently and reaching financial budgeted goals along with our guest sentiment goals, all whilst offering exceptional customer service.
• The successful candidate needs to be able to work under pressure, have the ability to work independently and also be able to lead a dedicated team of hospitality professionals on a shift basis which will include a variety of evening, weekends and overnight shifts.
• To excel in challenging and intense roles, demonstrate exceptional people skills, have a meticulous and methodical manner and have the ability to perform to deadlines.
• You feel excited when all your tasks are completed as you possess excellent time management skills and you are highly organised
• Engaging leadership style that articulates team work while working shoulder to shoulder
• You are a self-motivated person and nothing drives you harder than accepting the challenge
• Your grooming and personal presentation sets you apart from the herd
• Enjoy working a flexible seven day a week roster including shift work, weekends and public holidays
• Ability to manage and exceed customer service standards while being self-motivated, enthusiasm and using initiative
• Excellent interpersonal skills, with the ability to communicate at all levels
• Occupational Health & Safety qualifications/skills (in food hygiene, chemical, and manual handling).
• A positive attitude and enjoy working in a cohesive team, with the ability to be creative and unique full of ideas with the ability to solve challenging problems.
• Strong organisational skills and ability to work sole charge and think on your feet.
• Be motivated to produce fantastic service and constantly evolve and strive for improvements.
• Applications will only be considered from candidates that currently have the right to work in New Zealand at the time of application.

…these are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you think you are ready for this role then don't let time get in the way and apply now! We look forward to receiving your application.

What will it be like to work for Peppers Beacon?
AccorHotels, Peppers parent company, is the leading global hospitality company, covering the accommodation sector from luxurious full-service hotels, resorts and apartments to extended-stay suites and mid-priced hotels. For half a century, AccorHotels has offered business and leisure travellers the finest in accommodations, service, amenities and value all around the world. Accor is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and our amazing Team Members are at the heart of it all! 

In return for your energy, hard work and sense of fun and ambition, we offer you discounted rates at our hotels, resorts and apartments across the globe. With more than 4000 Hotels and Resorts in the Accor family, the opportunities for transfer and career progression are limitless!

Join the Accor journey today!!!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific 

Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au 

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