Job Summary / Purpose: 工作概述 / 目的 :

Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts and Shangri-La Hotel, Baotou.

值班经理在前厅部经理的领导下提供监督、指导和领导前厅部并使其与香格里拉酒店集团和包头香格里拉大酒店所制定的目标，服务和质量标准相一致。

Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action. Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department. Ultimately, the Duty Manager must be an active liaison between management and the guest.

总揽并督导公共区域的日常运作，必须积极主动并及时地判断出需要特别注意及需采取行动的区域。要公平对待同级和下级，确保和前厅部内部及与其他部门保持有效的沟通。同时，值班经理需协调管理层与客人之间的关系。

Area of Responsibilities 职责范围

• People Management 人员管理

• Customer Loyalty 宾客忠实感

• Operational Processes 操作程序

• Profitability 收益，赢利

• Administration 行政管理

• Inspection 巡视

• Guest Satisfaction 顾客满意

• Communication 沟通交流

• Leadership 领导能力

• Key Control 钥匙的掌控

• Night Duty Assignment 夜巡工作

• General Duties 总体职责

• Safety and Security 安全和保密

• Environmental Responsibilities 环保职责

Hotel Vision, Mission and
Values 酒店的前景，使命和价值