• 招聘类型：社招
• 工作性质：全职

职位描述

Technical Support Management

• Establish strategic plans for technical function consistent with the overall Services strategy
• Lead tech. support team to provide strong technical support and resources to Field Service Engineers and Online Engineers teams

Cultivate an expert team to effectively solve the national-wide escalated technical problems

• Upgrade China Service’s tech. capability by enhancing Field Service Engineers’ assessment and development system, facilitating the knowledge transfer, and building up the technical pipeline
• Set up standardized process/system to strengthen technical problems’ escalation and solving effectiveness, which conform with ISO quality system
• Coordinate and leverage MFG resources for product resolutions

Training Center Management

• Develop Technical Training Center to deliver effective tech. application support and training to our external customers
• Apply diverse or innovative training approaches to meet customers need in the long run
• Optimize the customer experience by better meet their needs, and enhance our influence in the market

Practical Process Improvement

• Gain insight into service operations and business improvement opportunities by cooperating with cross-fun. teams
• Lead local PPI projects and drive implementation to realize business excellence
• Involve in and leverage APAC/Global PPI Programs in Service function to optimize local operations
• Responsible for the Rolling Action Item List to continuously drive business improvement or cost saving
• Guide teams to establish and optimize the process to meet the ISO quality system

Qualifications:

• Bachelor’s degree or above
• Over 12 years’ experience in large size organization, related industry or tech. service industry will be a plus
• Extensive experience in leading and developing technical teams, with breadth of technology, services and business acumen
• Previous experience with process improvement is preferred
• Experience working successfully within a complex matrix environment
• Continuous improvement skills with strong evidence of a process orientation
• Strong leadership with proven success
• Strong Critical thinking, analytical, and presentation skills
• Outstanding communication skills both oral and written

任职条件

同上

职位要求

• 学历要求：无
• 工作经验：无
• 外语要求：不需要