Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Director

Job Description & Summary

A career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. We help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively lead the practise by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
• Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
• Identifying and discussing key issues with our clients to identify potential opportunities
• Responsibility for a majority of day to day client communications
• Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Responsibility for management of engagement financials
• Helping to grow and develop our team through hands on training and coaching

We are looking for candidates who is passionate in helping transform businesses to become more customer-centric, especially in a digital era. Candidate should have a strong passion for following new digital trends and technologies, has the ability to think outside the box around how these technologies can deliver a superior customer experience, and have hands-on experience with marketing / sales / service strategy and technologies, e.g. cross-channel campaign systems, CRM, cloud-based enterprise applications etc (Not necessarily all, but exposure to some will be extremely beneficial). Capabilities we're looking for include:

• Lead customer experience strategy and design of customer solutions leveraging customer analytics/insights on experience pain-points;

• Experience in transforming marketing, sales, or service interactions across a multi-channel environment (digital, retail, sales and service staff, agent etc);

• Translate organisation customer vision into specific value propositions for different segments;

• Experience in taking an "outside-in" approach to understanding customers via a variety of Customer Experience Management technology solutions and market research approach; use actionable customer insights to drive changes in the business;

• Experience with NPS or other forms of customer measures, and understanding of challenges / benefits in tracking and improving these metrics;

• Developed benefits / business case associated with transformation initiatives for customer insights & analytics to drive customer initiatives;

• Strong appreciation of defining business scenarios for analytics team to identify acquisition, upsell, cross-sell, or retention opportunities;

• Experience in designing end-to-end customer journeys, particularly with the addition of how mobility is used in modern day experiences across a multi-channel business model;

• Experience with marketing and sales systems (e.g. CRMs, cross-channel campaign systems, leads management systems, digital marketing etc);

• Ability to lead workshops with business stakeholders to solve challenging business problems;

• Strong ability to lead and drive solution development on client projects (will lead senior consultants / consultants on projects); and

• Focus industries: FS-Financial Service (Banking, Insurance)

Candidate should have:

• Bilingual in English and Chinese (Mandarin/Cantonese);

• Minimum 10yrs relevant experience;

• Bachelor’s degree in Business, Computer Science, Engineering or equivalent degrees;

• Client-facing consultancy skills;

• Excellent written and verbal communication, presentation and interpersonal skills;

• Proven track record of leadership, coaching and mentoring of junior staff;

• Team player with the ability to work collaboratively and independently;

• Strong time management skills with the ability to prioritize, manage expectations and meet deadlines while working on multiple requests; and

• Ability to work creatively and analytically in a problem-solving environment.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

English

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date