Microsoft’s mission, “Empower every person and every organization on the planet to achieve more,” is at the heart of everything we do. Come join Customer Experience – our team leads high-visibility, impactful programs to engage customers and partners. Part of the Enterprise Commercial organization, we host thousands of customers and partners at Microsoft centers around the globe, discussing their business needs and how Microsoft’s solutions will make a difference.

We’re seeking an experienced Director for our new Experience Center Silicon Valley, located in Mountain View, California. This state-of-the-art center officially opens in early FY21 and joins a global network of Experience Centers designed to inspire and inform customers, build relationships, and accelerate sales. The Center will be home to a range of engagement programming including executive briefings, ideation sessions, industry and technical sessions, demos and immersive experiences, and prototyping capabilities. The center will host enterprise customers and partners in an inclusive, innovative environment.

As Director, you will have an amazing opportunity to bring your leadership, market insights, customer experience, and operations capabilities together to engage customers in strategic discussions to positively shape perceptions of Microsoft. You will work closely with regional leadership and the global Customer Experience Team, to develop the Center’s strategy for engaging enterprise customers. You will lead a local team dedicated to the Center’s execution and customer engagement, ensuring operational excellence. You will infuse a focus on helping customers to achieve their business-outcomes in every engagement, building customer confidence and increasing adoption of Microsoft solutions. You will come with a passion for learning as understanding industry and market trends and how they relate to Microsoft’s solutions is essential for success.

Responsibilities

As the Director of Experience Center Silicon Valley, you are ultimately accountable for the Center’s success.

• Drive the Center’s strategy and planning in alignment with the global program and market needs. Partner closely with field resources to understand how the Center can help accelerate the sales pipeline.

• Oversee operations and maximize impact by prioritizing to achieve results. End-to-end operations includes capacity management and demand generation, engagement scheduling and execution, facility and hospitality management, technology experiences and infrastructure, data tracking and reporting, and stakeholder management.

• Manage the Center’s program and operations team onsite, including full-time employees and suppliers. Establish an environment that reflects our culture’s values and where people can do their best work and. Set clear direction and energize the team to be customer-obsessed about delivering a world-class customer experience.

• Manage performance and communicate updates, program impact and progress to leadership and stakeholders.

• Inspire and instill customer confidence by ensuring the Center effectively addresses customers’ desired business outcomes and delivers a wide range of content offerings and capability demos, representing the breadth of Microsoft’s Solution Areas and industry solutions.

Qualifications

• 10+ years of experience in enterprise sales, marketing, management consulting or executive engagement. Demonstrated customer-facing experience.
• Track record of successfully managing business operations and prioritization of resources.
• 3+ years managing teams, either as people manager or indirectly such a virtual team.
• Understanding of cloud computing concepts and trends and/or Microsoft’s enterprise solutions
• Exceptional communications and collaboration skills with experience successfully interacting with senior-level executives

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.