Req ID: 89529 
Region: Asia 
Country: China 
State/Province: Jiangsu Province 
City:  Suzhou 

Summary:
Celestica is looking for a people-focused and service-oriented IT leader to provide technical and business guidance to Celestica internal IT service owner and external IT partner. You will be responsible for the development of IT solutions/processes/guidance/program that creates positive customer experience during the consumption of Celestica’s IT services.
This position provides direct and indirect supervision to managers and employees performing highly specialized roles, including long-term planning, objective setting, and management while providing latitude and discretion. They are accountable for initatives or programs on a multi-national or global basis. The successful candidate will also have overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in their specific functional area. They will regularly interact with internal executives, all levels of IT leaders and specialists and may occasionally interact with internal IT consumers. Interactions normally involve controversial situations, negotiations, or influencing and persuading other parties.

Detailed Description:
Performs tasks such as, but not limited to, the following:

• Build close relationships with Celestica’s IT Service Owners and business/operations to ensure positive user experience in the consumption of all IT services
• Liaise with internal & external IT partner to ensure that gaps in the customer experience – irrespective of where they occur in the journey – are plugged
• Drive and promote automation/self-service initiative across global IT organization
• Responsible for Service delivery metrics (SLA) across global IT organization
• Responsible for IT production environment meet committed SLA with the business/operations
• Be the change agent to drive customer-oriented culture across global IT organization
• Conduct service performance review with IT service owners to maintain service excellence culture
• Regular communication with internal stakeholder such service owners and senior IT leader to identify gaps and opportunities, if any in the brand experience
• Ensure the customer experience strategies are aligned to the larger global IT visions/objectives
• Make presentations to all IT partners and if necessary IT consumers
• Manage other members of the IT Customer Experience team where required
• Identify technology and Service trends to provide guidance to Celestica internal teams in the development of IT roadmaps: priority areas to develop IT capabilities to improve overall user experience
  
  Knowledge/Skills/Competencies
• Requirements gathering and documentation (Design Thinking experience is a plus)
• Process Mapping (Value Stream Mapping experience is a plus)
• Project/program Management
• Organization Change Management
• Understanding of terms and concepts in finance, supply chain, quality and discrete manufacturing operations will be a plus
• Knowledge of IT in any of the markets where we compete: Communications and Enterprise computing (including cloud, ISP and data centers), Health Tech, Aerospace, Smart energy, Industrial discrete manufacturing, Semi-conductor manufacturing equipment, will be a plus
• Knowledge of IT Infrastructure and Applications
• Excellent verbal and written communication
• Excellent relationship, negotiation, stakeholder management and facilitation skills
• Leadership skills, ability to motivate people
• Self-motivated, organized and able to meet deadlines
  
  Typical Experience:
• 15+ years previous experience in a similar role/industry
  
  Typical Education:
• Bachelor’s degree (preferred) or College / Technical degree plus ideal experience
  
  Travel:
• 20 to 50% - Regional & International travel is required, may be significant during certain times depending on extent of the customer experience initiatives

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.